Shipping orders
Reassign courier
There can be instances where a shipment is marked as Ready to Ship, but the courier partner fails to pick up the shipment due to the following reasons: The assigned courier fails to attempt pickup despite having scheduled time slots. The existing ...
Configuring RTO delivery address
When a delivery fails, the shipment is returned to the origin at the defined Return to Origin (RTO) delivery address. Eshopbox allows you to define the address where you want your RTO orders to be delivered. You can configure this address at either ...
Converting a COD order to Prepaid
There are certain instances when you want to convert a COD order to a prepaid order. This can happen if the customer makes the payment to you after placing a COD order. In such cases, it is essential to update the payment mode from COD to Prepaid to ...
Troubleshooting CSV template errors: Create packaging material
You need to use the CSV template to create packaging material in bulk. Learn here more about packaging material. When you do not update the CSV template correctly, you will receive errors at the time of import. In this article, you will learn how to ...
Preparing CSV to create packaging material
If you want to create multiple packaging materials on your workspace, you can do so in bulk via import. To do so, you need to prepare a CSV template. In this article, you will learn how to prepare a CSV for creating packaging materials in bulk. You ...
Creating and verifying your packaging material
Packaging is an important step in the fulfilment process to ensure The products are delivered to your customers safely and securely. The correct packaging material is used which will help in reducing shipping costs and weight discrepancies. Once you ...
My location is showing unavailable for Eshopbox shipping. What to do?
When you add a location on your Eshopbox workspace, Eshopbox checks the serviceability of the pincode of the pickup location. If the pickup location is not serviceable using Eshopbox shipping, Eshopbox will mark that location as unavailable for ...
How can I ensure 1-2 days delivery?
Offering faster delivery options will not only increase your customer satisfaction rate but will also give your business a competitive edge. To make sure your orders are delivered within 1-2 days via Eshopbox shipping, you can Enable a new Eshopbox ...
I want to download the shipping label, invoice, or proof of handover for an order.
You can download the documents related to an order, like shipping labels, shipping invoices or proof of handover from your Eshopbox workspace. Shipping label and invoice The shipping label and invoice are generated when you pack an order. Learn here ...
How can I ship my international orders?
As of now, you can use Eshopbox shipping only for shipping out domestic orders i.e. within India. In case you need to ship out an International order, you need to follow the below-given steps: Step 1: Import the order on your Eshopbox workspace. ...
Customizing Invoices
Eshopbox generates an invoice whenever an order is marked as Ready to Ship. This invoice is generated adhering to the GST mandates and needs to be printed and packed along with the item. Understanding an invoice Below are the attributes that are ...
Update the delivery details of an order
There can be instances when the customer might want to update the delivery details of an order, such as: High chances of failed delivery due to inaccurate/incomplete delivery address. The courier partner failed to deliver the order due to an address ...
Handling On hold orders
When an order is created in Eshopbox, its status is updated as Processing but there can be certain instances when Eshopbox can put an order on hold. An on-hold order is an order that has been temporarily paused or delayed, usually pending further ...
Split and merge an order
When an order is created on the Eshopbox workspace, it is automatically allocated to the nearest fulfilment location having sellable inventory, and a shipment is created for the same. On the basis of the inventory available at the fulfilment ...
Change the fulfilment location of the order in Eshopbox
When an order is created on the Eshopbox workspace, it is automatically allocated to the nearest fulfilment location having sellable inventory and a shipment is created for that location. There can be certain instances when you might have to change ...
Guide to shipping orders
This article is applicable if you want to process orders using the bulk pack method. Learn here how to check your order processing settings. Below are the steps that you need to follow to process and ship out an order using your Eshopbox workspace. ...
Creating order in Eshopbox
For sales channels that are integrated with Eshopbox, the orders placed on the respective sales channel are fetched and created automatically on the Eshopbox workspace. However, there can be instances when you might have to create orders manually on ...
Converting a COD order to Prepaid
There are certain instances when you want to convert a COD order to a prepaid order. This can happen if the customer makes the payment to you after placing a COD order. In such cases, it is essential to update the payment mode from COD to Prepaid to ...