There are certain instances when you want to convert a COD order to a prepaid order. This can happen if the customer makes the payment to you after placing a COD order.
In such cases, it is essential to update the payment mode from COD to Prepaid to avoid the courier partner collecting payment at the time of delivery.
Note: The payment mode of an order cannot be updated if the order is in Out for delivery or Delivered status.
To convert a COD order to Prepaid, you need to raise a ticket to Eshopbox Support. To do so, you need to follow the below-given steps:
Step 1: Log into your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: Click on My Tickets.
Step 4: You will be redirected to the Tickets page. Click on Ask for assistance.
Step 5: Select the topic as Shipping and Delivery. You will be redirected to the Create Tickets page.
Step 6: Select the issue I want to change the payment status for a COD order.
Step 7: Enter the following details:
Order ID/ Tracking ID of the order
Description of the query
Step 8: Click on Submit.
Your ticket will be created, and a ticket ID for the same will be generated. Eshopbox will update the payment mode for the order accordingly.
The Eshopbox support team will reach out to you on the submitted ticket in case of an update.