B2C Orders overview
A B2C order is a request placed by a customer for the delivery of products at a particular location. A B2C order can be created on your Eshopbox workspace in two ways:
Auto-imported from an integrated sales channel.
Manually imported on the workspace.
Eshopbox helps you capture and gain visibility into the status of your orders directly from your workspace.
Once a B2C order is created, Eshopbox automatically allocates the fulfilment location and creates a shipment for that location. Order processing starts as soon as a shipment is created.
Eshopbox allocates a location for the order based on multiple parameters:
For marketplace orders, location is predefined by the marketplace.
For website orders, the fulfilment location is allocated based on the inventory availability and the customer’s delivery address.
In this article, you will learn
The B2C order journey
How to process B2C orders at your own fulfilment location?
Understanding your B2C order journey
The status and journey of an order on your Eshopbox workspace differs based on the applicability of Eshopbox shipping. Below is a complete flow to understand how order processing works in Eshopbox:
Eshopbox status | Action taken |
New | B2C order is created on the workspace. |
Processing | Inventory is allocated for the B2C order and the items are picked. |
Ready to ship | The order items are packed, and the shipping labels/ invoices are generated. |
Handover done | The B2C order is handed over to the courier partner. |
On the way (where Eshopbox shipping is applicable) | The B2C order is handed over to the courier partner. |
Out for delivery (where Eshopbox shipping is applicable) | The courier partner is out to deliver the order. |
Delivered (where Eshopbox shipping is applicable) | The B2C order is delivered to the customer. |
Lost (where Eshopbox shipping is applicable) | The B2C order is marked as lost by the courier partner during the order delivery. |
Delivery cancelled (where Eshopbox shipping is applicable) | The B2C order cannot be delivered despite multiple attempts by the courier partner. |
Unfulfillable | A new B2C order having inadequate sellable inventory is marked as Unfulfillable. |
On hold | A B2C order can be marked as On Hold for below reasons:
|
You can track and manage the orders fulfilled by Eshopbox using your Eshopbox workspace. Learn here how to track and manage order exceptions.
Processing B2C orders at your own fulfilment location
Eshopbox allows you multiple ways to process orders, depending on your self fulfilment settings. The available methods for order processing are:
Processing orders with scan based method: This method requires you to scan each item individually for picking and packing orders. This ensures greater accuracy in managing inventory and processing your order as it requires step-by-step and scan-based order processing.
Processing orders in bulk: With this method, you can process orders in bulk without the need to scan each item. It enables you to simply select the shipment and generate their labels either individually or in bulk.
Processing orders with scan based method:
Below is a step-by-step guide to process orders with scan based method:
Step 1: Creating a picklist
When a B2C order is placed by a customer, a corresponding shipment is generated at your fulfilment location. The initial stage of processing a B2C order at your fulfilment location involves the creation of a picklist. A picklist is a collection of items that need to be picked together. Learn here how to create a picklist.
Step 2: Picking orders
After the creation of a picklist, it is passed on to a picker who undertakes the task of physically gathering the items from their assigned storage locations. The picking process requires you to scan and pick each item individually using a handheld device. Learn here how to pick orders.
Step 3: Packing orders
After gathering all the items from the picklist and bringing them to the packing staging area, the next step is to scan and pack them in their respective shipments. The process of packing entails carefully choosing appropriate packing materials, as well as printing invoices and shipping labels for the items being packed. Learn here how to pack orders.
Step 4: Manifesting orders
Once the shipments are packed, you need to create a manifest for the shipments. A manifest is a document that contains a list of shipments to be handed over to a courier partner. A manifest is created by scanning the shipments belonging to a particular sales channel and courier partner. Learn here how to create a manifest for orders.
Step 5: Handing over orders
After creating a manifest and bringing shipments to the handover staging area, ensure that the shipments belonging to the same manifest are grouped in a bag or a box for a seamless handover process. Once the shipments are handed over to the courier partner, the order processing is completed. Learn here how to handover orders.
Processing B2C orders in bulk
Below is a step-by-step guide to process orders in bulk:
Step 1: Packing orders
When a customer places a B2C order, a shipment is created at your fulfilment location. The first step to process the orders is to generate the shipping labels and pack the items in appropriate packing materials. Learn here how to pack orders in bulk.
Step 2: Manifesting orders
Once the shipments are packed, you need to create a manifest for the shipments. This manifest serves as evidence of transferring the shipments to the courier partner. Learn here how to manifest orders in bulk.
Step 3: Handing over orders
After creating a manifest, ensure that the shipments belonging to the same manifest are grouped in a bag or a box for a seamless handover process. Once the shipments are handed over to the courier partner, the order processing is completed. Learn here how to handover orders.
FAQs
Why can't I find my order on the Eshopbox workspace?
If your order isn't appearing in your Eshopbox workspace, check these settings:
- App connection: Verify that your sales channel app (like Shopify or WooCommerce) is connected to your workspace. Orders cannot sync when apps are disconnected.
- Location status: Ensure that your destination location is enabled. Orders cannot be created or routed to disabled locations.
- Order sync toggle: Confirm that the "Create order" toggle is turned on in your sales channel's automation settings. Orders won't sync if this setting is disabled.
If all these settings are correct but your orders still don't appear, please submit a ticket to the Eshopbox Support.