Once the picking of items is completed, you need to start packing the order. Packing refers to the process of:
Sorting items by their shipment.
Using appropriate packaging materials for packing.
Printing and pasting shipping labels and invoices.
Eshopbox allows you multiple ways to pack orders, depending on the packing method selected in the self fulfilment settings. The available packing methods are:
Bulk pack: With this method, you can pack orders in bulk without the need to scan each item. It enables you to simply select the shipment and generate their labels either individually or in bulk. Learn here how to pack orders in bulk.
Scan and pack: This method requires you to scan each item individually before packing to ensure greater accuracy.
Before you start, make sure:
The picking is completed for the picklist.
The tote with picked items of the particular picklist is handy for you.
In this article, you will learn how to pack orders using scan and pack method.
You need to follow the below-given steps to pack an order using the scan and pack method:
Step 1: Login into your Eshopbox workspace.
Step 2: From the header, navigate to the header and select Orders > Process Orders.
You will be redirected to the Shipments page.
Step 3: Click on Pick and Pack from the top pane.
You will be redirected to the Picklists page.
Step 4: Click on Picked view and you will get the list of pending picklists. Scan the tote with the picked items in the search bar. The corresponding picklist will reflect on your screen.
Step 6: Click on Add to start packing.
Step 7: Pick the item from the tote, scan its scannable identifier/item barcode and press enter to proceed.
Note:
For SKU-level traceability, you need to scan the scannable identifier.
For item-level traceability, you need to scan the item barcode.
Note: In case, there are multiple items in a shipment you will get a step to sort the items using a pigeon hole. Learn more on how to sort items using pigeon hole.
Step 8: You will be redirected to the Confirm packaging material & weight page. Eshopbox will recommend the packaging that you should use to pack the order.
Step 9: Scan the packaging code from the packaging material that you want to use for packing. Learn here how to create and verify packaging.
Note: In case there is no scannable identifier present on the packaging material, you can search and select the packaging material from the dropdown.
If any of your orders have missing information, then they will be highlighted with a missing info tag. To edit and update the missing information, click on the icon, update it, and proceed with generating the invoice.
If you don’t have this information handy, the invoice will be generated with missing information. You can also regenerate the invoice after updating the missing information. Learn here how to regenerate updated invoice.
Step 10: Click on the checkbox for “I confirm that the details entered are accurate & any incorrect details may result in weight discrepancies.”
Note: If you want to use any other packaging material, scan or search for the packaging code from the dropdown. Then, mention the reason for selecting the other packaging and proceed.
Step 11: Click on Confirm and Generate label.
Note: In case you get an error while generating the invoice and shipping label, you can sideline that shipment and continue the packing of the remaining items in the picklist. Learn here how to sideline the shipment.
Step 12: You will be redirected to the Scan Tracking ID page. Scan the tracking ID from the shipping label and click on Submit. This step is required to verify if you have successfully printed and pasted the correct shipping label on the particular shipment.
Once you submit, the particular shipment will be marked as packed.
Step 13: Similarly, follow steps 7 to 12 to pack the remaining items in the picklist. Once all the items are packed, click on Complete to proceed.
Step 14: Verify the details of packed items and click on Complete.
Once you have packed the shipments, you need to move the packed shipments to the manifest staging area, to create a manifest for handing over the shipments to the courier partner. Learn here how to create a manifest.
When there are multiple items in a shipment, you need to scan the pigeon hole to group the items of a shipment in one place.
Note: A Pigeon hole is a mini storage area at the packing station that helps you easily sort the items of a shipment that needs to be packed together. The system automatically allocates a unique pigeon hole for each shipment and once all items of a shipment are scanned and stored in a pigeon hole, you will be able to print the invoice and shipping label to pack the shipment. Learn more on how to create a pigeon hole.
When you get an error while printing the invoice and shipping label, then you can sideline the shipment, and continue packing for the remaining items in the picklist. Follow the below steps to sidelined the shipment:
Step 1: When you click on print you get an error. Click on Submit to proceed.
Step 2: Click on Print to print the sideline shipment label and click on Submit. You need to paste this label on the shipment packet. This will help you to identify the shipment when you have to reattempt the invoice and shipping label for sidelined shipments.
Note: Learn here how to add a tote for sidelined shipment.
Once you submit, the shipment will be marked as Sidelined on the pack.
Learn more on how to resolve the sidelined orders
While scanning an item for packing if the shipment is cancelled, you need to create a putaway for cancelled items to store them back on the shelf. Follow the below steps to create a putaway for cancelled items:
Step 1: Once you scan the item and it is cancelled, then you need to scan the tote for putaway and keep the cancelled item in the tote.
Note: Learn here how to add a tote for cancelled items.
Once you submit, the putaway will be created for this item. You need to perform its putaway to store inventory in the storage location. Learn here how to complete putaway for cancelled items.
If your products lack a tax code, MRP, or HSN code, the generated invoice will show these details as blank. To resolve this, update the missing information and then regenerate the invoice.
To update the missing information, navigate to the All Orders page > Need attention > Missing product info.
Once done, navigate to Process Orders > Pack and click on the three dots > Regenerate Invoice.