Notifications Overview

Email notifications are automated messages sent to your email address to inform you of a specific event. It is important to ensure that the notifications are relevant and timely. You can manage the notifications based on your preference and ensure that important updates are not being missed.

Eshopbox provides you with daily as well as real-time notifications.

Daily notifications: Eshopbox will notify you of all the important events or activities that have occurred in a day. These notifications are sent at 9 AM in the morning.
Real-time notifications: Eshopbox will notify you of any important event or activity as soon as it occurs.

In this article, you will learn

Types of notifications

Eshopbox offers notifications to keep better track of all the events. Email notifications will help you keep apprised of all the events. Eshopbox provides the below notifications over email:

Order exceptions that need attention

Receiving notifications for exceptions that arise during the process of fulfilling an order is crucial to identify issues in the order journey. You can subscribe to the following notifications on your workspace:

Alert	When will this be triggered	Alert type	Resources
Unfulfillable	When enough inventory is not available to process an order	Daily notifications	Learn here how to manage unfulfillable orders.
High-risk of failed delivery	When an order is assigned a high-risk score due to a high likelihood of delivery failure	Daily and real-time notifications	Learn here how to manage unfulfillable orders due to high-risk of failed delivery.
Customer address is not serviceable	When customer address is not serviceable, Eshopbox puts an order on hold	Daily notifications	Learn here how to manage orders put on hold.
Failed to RTS	When any order information is missing or is incorrect while generating the label	Daily notifications	Learn here how to manage failed to RTS orders.
Failed to hand over	When any exceptions arise while handing over the order at the fulfilment centre	Daily notifications	Learn here how to manage failed to handover orders.
Stuck in transit	When there is no update regarding the order or if the order has been misrouted.	Daily notifications	Learn here how to manage stuck in transit orders.
Failed delivery	When an order cannot be delivered to the customer for any reason	Daily notifications	Learn here how to manage failed to deliver orders.
Fulfilment and shipping incidents	When an incident occurs that might affect the fulfilment or shipping of the order.	Real-time notifications	Learn here how to track incidents.

Consignments notifications

Eshopbox provides real-time notifications for every inward consignment and B2B order. You can subscribe to the following notifications on your workspace:

Alert	When will this be triggered	Alert type	Resources
Inward	When an inward is created, scheduled, delivered or marked complete	Real-time notifications	Learn here about consignments.

Finance notifications

Eshopbox provides real-time notifications for every COD payment. The notification is triggered when a payment is marked as complete, failed or on hold. Learn here how COD payments work.

Alert	When will this be triggered	Alert type	Resources
Paid	When a payment is marked as complete.	Real-time notifications	Learn here about tracking and reconciling COD payments.
Failed	When a payment is marked as failed.	Real-time notifications	Learn here about failed payments.
On hold	When a payment goes on hold.	Real-time notifications	Learn here about on hold payments.
New payout statement	Statement of any new bank receipts	Real-time notifications	-
Orders awaiting payment	Notification of overdue and upcoming payments	Monthly notifications	-

Apps and workspace settings notifications

Eshopbox provides real-time alerts for any changes made to your apps and workspace settings. The notification is triggered whenever a modification is made to configurations, integrations, or workspace preferences. You can subscribe to the following notifications on your workspace:

Alert	When will this be triggered	Alert type	Resources
App is disconnected	When the app is disconnected due to integration issues	Real-time notifications	-

Weight discrepancy notifications

Eshopbox provides real-time notifications for weight discrepancies identified during order processing or verification. The notification is triggered when the actual shipment weight differs from the expected weight. You can subscribe to the following notifications on your workspace:

Alert	When will this be triggered	Alert type	Resources
Weight discrepancy report	When there is a variation between the recorded weight and the expected weight of an order, a summary report is sent	Daily notifications	Learn here about weight discrepancy.
New weight discrepancy	When Eshopbox raises a new weight discrepancy	Real-time notifications
Dispute lost	When Eshopbox rejects the disputed weight discrepancy	Real-time notifications	-
Dispute won	When Eshopbox accepts the disputed weight discrepancy	Real-time notifications	-

Setting up Eshopbox notifications

You can efficiently manage the notifications that you wish to receive on your workspace as well as subscribe or unsubscribe to the email notifications as per your requirement.

To manage notifications on your workspace, follow the below given steps:

Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Settings.
Step 3: You will be redirected to the Settings page. Click on Team notifications.

Step 4: You will be redirected to the Notification settings page.
Step 5: You can preview the notification by clicking on the eye icon. It will allow you to preview the content of a notification and how the email notification will look like.

Step 6: Click on the check box to subscribe to the desired email notifications.

Step 7: Click on Save.

If you invite a new user to your workspace, the user will be auto-subscribed to all the email notifications. You can change your notifications preferences by navigating to Notification settings.