Notifications Overview
Email notifications are automated messages sent to your email address to inform you of a specific event. It is important to ensure that the notifications are relevant and timely. You can manage the notifications based on your preference and ensure that important updates are not being missed.
Eshopbox provides you with daily as well as real-time notifications.
Daily notifications: Eshopbox will notify you of all the important events or activities that have occurred in a day. These notifications are sent at 9 AM in the morning.
Real-time notifications: Eshopbox will notify you of any important event or activity as soon as it occurs.
In this article, you will learn
Types of notifications
Eshopbox offers notifications to keep better track of all the events. Email notifications will help you keep apprised of all the events. Eshopbox provides the below notifications over email:
Order exceptions that need attention
Receiving notifications for exceptions that arise during the process of fulfilling an order is crucial to identify issues in the order journey. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
Unfulfillable | When enough inventory is not available to process an order | Daily notifications | Learn here how to manage unfulfillable orders. |
High-risk of failed delivery | When an order is assigned a high-risk score due to a high likelihood of delivery failure | Daily and real-time notifications | |
Customer address is not serviceable | When customer address is not serviceable, Eshopbox puts an order on hold | Daily notifications | Learn here how to manage orders put on hold. |
Failed to RTS | When any order information is missing or is incorrect while generating the label | Daily notifications | Learn here how to manage failed to RTS orders. |
Failed to hand over | When any exceptions arise while handing over the order at the fulfilment centre | Daily notifications | Learn here how to manage failed to handover orders. |
Stuck in transit | When there is no update regarding the order or if the order has been misrouted. | Daily notifications | |
Failed delivery | When an order cannot be delivered to the customer for any reason | Daily notifications | Learn here how to manage failed to deliver orders. |
Fulfilment and shipping incidents | When an incident occurs that might affect the fulfilment or shipping of the order. | Real-time notifications | Learn here how to track incidents. |
Consignments notifications
Eshopbox provides real-time notifications for every inward consignment and B2B order. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
Inward | When an inward is created, scheduled, delivered or marked complete | Real-time notifications | Learn here about consignments. |
Finance notifications
Eshopbox provides real-time notifications for every COD payment. The notification is triggered when a payment is marked as complete, failed or on hold. Learn here how COD payments work.
Alert | When will this be triggered | Alert type | Resources |
Paid | When a payment is marked as complete. | Real-time notifications | Learn here about tracking and reconciling COD payments. |
Failed | When a payment is marked as failed. | Real-time notifications | Learn here about failed payments. |
On hold | When a payment goes on hold. | Real-time notifications | Learn here about on hold payments. |
New payout statement | Statement of any new bank receipts | Real-time notifications | - |
Orders awaiting payment | Notification of overdue and upcoming payments | Monthly notifications | - |
Apps and workspace settings notifications
Eshopbox provides real-time alerts for any changes made to your apps and workspace settings. The notification is triggered whenever a modification is made to configurations, integrations, or workspace preferences. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
App is disconnected | When the app is disconnected due to integration issues | Real-time notifications | - |
Packaging material notifications
Eshopbox provides real-time notifications related to packaging material verification. The notification is triggered when discrepancies in weight or dimensions are reported by Eshopbox. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
Packaging material verified | When Eshopbox verifies new package | Real-time notifications | Learn here how to verify packaging. |
Product weight and dimension notifications
Eshopbox provides real-time notifications for product weight and dimension verification. The notification is triggered when discrepancies in the physical attributes of a product are reported by Eshopbox. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
Product verified | When Eshopbox verifies new product | Real-time notifications | Learn here about product verification. |
Product verification failed | When Eshopbox rejected the product | Real-time notifications | Learn here about product verification. |
Weight discrepancy notifications
Eshopbox provides real-time notifications for weight discrepancies identified during order processing or verification. The notification is triggered when the actual shipment weight differs from the expected weight. You can subscribe to the following notifications on your workspace:
Alert | When will this be triggered | Alert type | Resources |
Weight discrepancy report | When there is a variation between the recorded weight and the expected weight of an order, a summary report is sent | Daily notifications | Learn here about weight discrepancy. |
New weight discrepancy | When Eshopbox raises a new weight discrepancy | Real-time notifications | |
Dispute lost | When Eshopbox rejects the disputed weight discrepancy | Real-time notifications | - |
Dispute won | When Eshopbox accepts the disputed weight discrepancy | Real-time notifications | - |
Setting up Eshopbox notifications
You can efficiently manage the notifications that you wish to receive on your workspace as well as subscribe or unsubscribe to the email notifications as per your requirement.
To manage notifications on your workspace, follow the below given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Settings.
Step 3: You will be redirected to the Settings page. Click on Workspace Notifications.
Step 4: You will be redirected to the Notification settings page.
Step 5: You can preview the notification by clicking on the eye icon. It will allow you to preview the content of a notification and how the email notification will look like.
Step 6: Click on the check box to subscribe to the desired email notifications.
Step 7: Click on Save.
