Manage failed to RTS (Ready to ship) orders

Manage failed to RTS (Ready to ship) orders

Eshopbox fetches the invoice and shipping label for orders during the packing to mark them as ‘ready to ship’.

However, errors can occur when generating labels due to missing or incorrect order details, non-serviceable pin codes, incorrect product dimensions, etc. This can result in the order being marked as ‘Failed to RTS’ (Ready to Ship) on your workspace.

Orders can be marked as failed to RTS for the following reasons:

  • Eshopbox is unable to fetch the invoice and shipping label from the sales channel, or the order is canceled. This applies to marketplace orders like Myntra, Flipkart, Amazon, etc.

  • The shipping pin code is not serviceable, or the product weight and dimension details updated on the Eshopbox workspace need to be corrected. This applies to website orders like Shopify, Magento, etc.

Note: Handling of failed RTS orders may differ for marketplaces and shopping carts. If the issue is not resolved, it is recommended to cancel the order and initiate a refund (if applicable).

In this article, you will learn how to track and monitor orders that failed to RTS.

Steps to track orders that failed to RTS

You need to follow the below-given steps to track failed to RTS orders:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.

  • Step 3: From the top pane, click on To Process > Failed to RTS. You will be able to see all the orders that failed to RTS.

  • You can track the following details for the failed to RTS orders:

    • Reason for failed RTS

    • Expected ready to ship: This will help you understand the SLA of an order. Eshopbox suggests you resolve the issue before the Expected ready to ship to avoid any delay or penalty from the marketplace.

  • In the case of a marketplace order, you need to identify the:

    • Sales channel: This will help you to identify the resolution, as resolutions may vary for each channel.

    • Location: This applies only to marketplace orders, as you might need to select the location before searching for the order on the channel portal.

Note: You can also export or schedule the sales order report in CSV format from the Eshopbox workspace to track all the failed to RTS orders. Learn here how to export or schedule report from the Eshopbox workspace.

Cancellations can lead to poor customer experience and may also incur penalties from marketplaces. Therefore, it is essential to investigate the reason for failed RTS orders and resolve them. Learn here how to troubleshoot orders that failed to RTS.