Troubleshoot failed to RTS (Ready to ship) orders
To address the failed to RTS orders, it is important to first understand the reason behind the failure. The error and resolution may vary depending on whether the order is a marketplace order or an order with Eshopbox shipping.
In this article, you will learn how to troubleshoot failed to RTS orders.
Troubleshooting failed to RTS error for Marketplace orders
Eshopbox has grouped the common errors you might face for failed to RTS orders. This will help you understand and troubleshoot the errors.
Error 1: Dimension error
This error occurs when the wrong dimensions for a product are updated on the Eshopbox workspace or the sales channel portal. The error messages received may vary depending on the sales channel. Some of the possible error messages are:
Error received from Flipkart:
Package dimensions are too big to be serviceable. Please re-check your packaging
Shipping package size(LBHW) cannot be less than the packaging dimensions mentioned in the My Listings tab at the time of order placement
{errorResponse":{"errors":["shipments[0].subShipments[0].dimensions.length Package Length should be greater than 0”
{errorResponse":{"errors":["shipments[0].subShipments[0].dimensions.height Package Height should be greater than 0”
Eshopbox suggests you to:
Make sure to update the correct dimensions for the product on both the Eshopbox workspace and the sales channel portal.
Log in to the sales channel portal and download the order invoice and shipping label. Then, upload them on the Eshopbox workspace. Once Eshopbox receives the details, the order will be marked as ready to ship.
Learn here how to upload invoices and shipping labels on the Eshopbox workspace.
Error 2: Integration error
This error is encountered whenever there is an issue in the integration between Eshopbox and the sales channel. Such issues can hinder the fetching of invoices and shipping labels from the sales channel. The error messages received may vary depending on the sales channel. Some of the possible error messages are:
Error received from Flipkart:
Label Not Received From Flipkart
Error received from Nykaa, Limeroad, Fynd, Cocoblue:
Unable to fetch invoice
Eshopbox suggests you to:
Verify the credentials used to connect the respective app on the Eshopbox workspace.
To do so, go to "Apps" on your Eshopbox workspace, search for the app with which you are facing this issue, and verify the given details.
Login to the sales channel portal and download the order invoice and shipping label. Upload them to the Eshopbox workspace. Eshopbox will mark the order as "ready to ship" using the uploaded details. Learn here how to upload invoices and shipping labels on the Eshopbox workspace.
If you cannot download the invoice and shipping label from the sales channel, raise a ticket on the sales channel portal to make sure that you are not penalized for any delay in order processing due to the channel issue.
Error 3: Order not eligible for RTS
Marketplaces assign a date for packing the orders which is updated on the Eshopbox workspace. Sometimes it may happen that the marketplace may keep an order on hold and revise the date for processing that order but the same is not updated on the workspace.
If you attempt to process an order before the assigned date, you will receive an error as the marketplace provides the invoice and shipping label only after the assigned date.
The error messages received may vary depending on the sales channel. Some of the possible error messages are:
Error message received from Flipkart:
Could not pack order item as dispatch after the date is greater than the current time
Error message received from Myntra:
This order is not yet eligible for processing by the seller; please try after Thu Jan 26 02:00:00 IST 2023
Eshopbox suggests you to:
Login to the sales channel portal and check the ‘dispatch after date’ of the order. The order can be marked ready to ship only after the mentioned date.
Eshopbox will attempt to make the order ready to ship once it is eligible.
Troubleshoot failed to RTS error for orders with Eshopbox shipping
Error 1: Pin code not serviceable
You will receive this error when the delivery pin code is not serviceable or Eshopbox does not deliver at the given delivery pin code. The possible error message is:
Pincode not serviceable
Eshopbox suggests you to:
Self-ship the order: You can align another courier for the order and upload the invoice and shipping label in the Eshopbox workspace. Eshopbox will mark the order as ready to ship using the details uploaded. Learn here how to upload invoices and shipping labels on the Eshopbox workspace.
Error 2: Pin code temporarily not serviceable
The pin code was serviceable at the time of order creation but became not serviceable before the order was ready to ship. This usually happens due to some temporary disturbance in that area. The possible error message is:
Error In Order Placing To Courier Partner : ('Exception In Ecom Shipping', [{'reason': 'Delivery is not operational on pin code 380006 at this moment !', 'order_number': '4523899519076-74986', 'awb': '3116929008', 'success': False}])
Eshopbox suggests you to:
wait for a few days, and Eshopbox will ship the order as soon as the pin code becomes serviceable. The pin code is marked serviceable once the issue is resolved, which usually takes 2-3 days. You can inform the customer about the delay in delivery.
You can align another courier for the order and upload the invoice and shipping label on the Eshopbox workspace. Eshopbox will mark the order as ready to ship using the details uploaded. Learn how to upload invoices and shipping labels on the Eshopbox workspace.
Error 3: Dimension error
You will receive this error when the wrong dimensions are updated for the product on the Eshopbox workspace. Some of the possible error messages are:
Error In Order Placing To Courier Partner: Max Length Supported is 70 cm
Error In Order Placing To Courier Partner: Max Height Supported is 45 cm
Error In Order Placing To Courier Partner: ('Exception In Ecom Shipping', [{'reason': 'Higher HEIGHT than 150 cm not accepted hence manifest rejected', 'order_number': '4954284064933-32931', 'awb': '9583011503', 'success': False}])
Eshopbox suggests you to:
Make sure the correct dimensions are updated for the product on the Eshopbox workspace and on the channel portal. Learn here how to update product dimensions in the Eshopbox workspace.
Error 4: Product or packaging not verified error
You will receive this error when the product or packaging associated with the order is not verified on the Eshopbox workspace. Some of the possible error messages are:
Packaging is verified, but the product is unverified: Product verification pending. Please verify the product.
Packaging is unverified, but the product is verified: Packaging verification pending. Please verify the packaging.
Both packaging and product are unverified: Both packaging and product verification pending. Please verify both.
Eshopbox suggests you to:
