Verifying products

Verifying products

The product verification feature allows you to verify the actual weight and dimensions of your products created in Eshopbox. Based on the verified measurements, this information is used to recommend the packaging.

In this article, you will learn.

Verifying weight and dimension

To verify the weight of your products created on your Eshopbox workspace, you need to follow the below-given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Inventory > Product Verification.

  • Step 3: You will be redirected to the Weight and dimension verification page. All the products created on your workspace will be visible here.

  • Step 4: Click on the Unverified tab. You can get your products verified which are in Unverified status.

  • Step 5: Search the product that you want to verify and click on the three dots > Verify Product.

  • Step 6: You will be redirected to the Request Weight and Dimensions verification page. The product details, such as Title, SKU, ESIN, and M.R.P, will be visible here.

  • Step 6: Enter the following details

    • Length

    • Breadth

    • Height

    • Deadweight

  • Step 7: Upload clear images displaying

    • Product length

    • Product width

    • Product height

    • Product actual weight on a weighing scale.

    Make sure that all the uploaded images are as per the guidelines below:

    • For Length, Width, and Height images,

      • Verify that the images clearly show the product's length, width, and height with a measuring tool fully extended and visible alongside the product.

      • Ensure the measuring tool’s start point is aligned with the product’s edge, capturing the full measurement from end to end.

      • The images should be taken from a straight angle to avoid distortion, ensuring an accurate representation of the product’s dimensions.

      • For length and width, check that the measuring tool is parallel to the product's edges and captures the widest points accurately.

      • For height, confirm that the product is standing upright, with the measuring tool extending from the base to the topmost point.

      • The images should be clear and free of obstructions, and the measuring tool should be easy to read.

    • For Weight images:

      • Verify that the image clearly shows the product's weight on a scale, ensuring the scale reading is fully visible and not obstructed.

      • Ensure that the scale is calibrated and displays the weight in the correct unit (grams).

      • Confirm that the product is placed centrally on the scale to avoid weight distribution issues that could affect the accuracy.

      • The image should be taken from a straight angle to ensure the scale's display is clear and readable.

    If the images uploaded are not as per the guidelines, Eshopbox will reject the product in verification.

  • Step 8: Click on Submit. Your request will be submitted for verification and its status will be updated as In verification.

Eshopbox will validate the shared images.

  • If the shared images meet the above guidelines, Eshopbox will verify the product, and the status will be updated as Verified.

  • If the images are not as per the above guidelines, Eshopbox will reject the product in verification.

    The product's status will move from In verification to Unverified, highlighted in red.

    You can hover over the product's status to track the rejection reason. You need to resubmit the product by updating the necessary details.

Editing and verifying products

Depending on the product's status, you can edit, view, or verify the products on your Eshopbox workspace.

  • Unverified: To edit an unverified product, you need to follow the below-given steps:

    • Step 1: Log in to your Eshopbox workspace.

    • Step 2: From the header, navigate to Inventory > Product Verification.

    • Step 3: You will be redirected to the Weight and dimension verification page.

    • Step 4: Search the product that you want to verify and click on the three dots > Verify Product.

    • Step 5: You will be redirected to the Request Weight and Dimensions verification page, where the details that need to be updated will be highlighted.

    • Step 6: Update the highlighted details and click on Submit.

      The product will be sent to Eshopbox for re-verification. Eshopbox will validate the shared images and verify the product.

  • Verified: If you want to edit a verified product, you can do so by following the below-given steps:

    • Step 1: Log in to your Eshopbox workspace.

    • Step 2: From the header, navigate to Inventory > Product Verification.

    • Step 3: You will be redirected to the Weight and dimension verification page.

    • Step 4: Select the product that you want to edit. Click on the three dots > View/Edit details.

    • Step 5: You will be redirected to the Request Weight and Dimensions verification page. You can make the necessary changes here.

    Once done, you need to submit the product for re-verification by Eshopbox.

  • In verification: You cannot make changes to a product that is under verification.

You can also verify a product and track its verification status by navigating to the All Products page.

Steps to verify products in bulk

If you want to verify multiple products on your workspace, you can do so in bulk via import. To do so, you need to follow the below-given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Inventory > Product Verification.

  • Step 3: You will be redirected to the Weight and dimension verification page. Click on Import.

  • Step 4: You will be redirected to the Request Weight and Dimensions verification page.

  • Step 5: Download the CSV template and enter the details. Learn here how to prepare CSV to verify products.

  • Step 6: Upload the CSV and click on Submit.

To view the status of the CSV, navigate to Files from the header. In case of a failed error, you need to re-upload the CSV after troubleshooting it. Learn here how to troubleshoot CSV errors for product verification.

FAQs

My product got rejected in verification. How can I resolve this?

If your product is rejected in verification, it will be visible as Unverified highlighted in red.

To resolve this, you need to follow the below-given steps:

  • Step 1: Track the rejection reason by hovering over the status of the product.

  • Step 2: Click on the three dots > Verify Product.

  • Step 3: You will be redirected to the Request Weight and Dimensions verification page, where the details that need to be updated will be highlighted.

  • Step 4: Update the highlighted details and click on Submit.

    The product will be sent to Eshopbox for re-verification. Eshopbox will validate the shared images and verify the product.

Why should I verify my product?

Verifying the product ensures

  • Ensures Transparency and Prevents Disputes: Verifying the weight and dimensions can avoid any discrepancies that may arise during the shipping process, ensuring transparency and preventing potential disputes.

  • Optimal Packaging Recommendations: Helps Eshopbox in recommending suitable packaging better, ensuring that products are well-protected during transit.

  • Maintains Data Integrity: Ensures that the product information in your system is accurate and up-to-date, maintaining data sanity.

  • Cost Efficiency: Accurate measurements can lead to more precise shipping cost calculations, helping to avoid overcharging or undercharging and thus optimizing your shipping expenses.

I have multiple variants of a product with the same weight and dimensions. How can I verify all of them?

If all variants of your product have the same weight and dimensions, you can upload the weight and dimension images of one parent product during the verification process. These images will be considered valid for all variants.