Handling On hold and failed COD payments

Handling On hold and failed COD payments

At Eshopbox, we aim to provide you with a seamless payment experience. However, there can be certain cases when the COD payment can be put on hold, or the transaction might fail.

In this article, you will learn how to handle On Hold and Failed COD payments.

Handling On hold COD payments

Sometimes, Cash-on-delivery (COD) payments may encounter temporary delays for various reasons. When a payout is placed on hold, the status is updated as On Hold on your Eshopbox workspace, and an email notification is sent.

You can track the on-hold payments on your workspace by following the below-given steps.

  • Step 1: From the header, navigate to Payments > Cash on delivery.

  • Step 2: Select the On Hold filter from the top pane.

  • Step 3: All the on-hold payments will be displayed below. You can hover over the status to understand the on-hold reason.

Reasons for a payment being kept On hold:

  • Unverified bank or business details: To ensure successful payment processing, it is crucial to provide the correct bank account and business details. Cash on Delivery (COD) payments will only be processed once your bank account and business details have been successfully verified. In case of any error in your submitted details, your payment will be put on hold until it is verified successfully.

  • Unpaid Eshopbox fees: If you have disabled the Managing Eshopbox fee payment settings, your COD payments will be put on hold until the outstanding fees, if any, are cleared. For cases where your Adjustment Settings are ON, but your outstanding Eshopbox fees are more than the COD payment, the payments will be kept On hold.

Handling Failed COD payments

Whenever a transaction performed by Eshopbox fails due to any reason, the status is updated as Failed. Eshopbox will make multiple retry attempts to complete the payment.

Payments can fail for multiple reasons, the major one being incorrect or old bank account details. You will receive an email notification for the failed payment, along with detailed information about the reason for the payment failure.

You can track the failed payments on your workspace by following the below-given steps.

  • Step 1: From the header, navigate to Payments > Cash on delivery.

  • Step 2: Select the Failed filter from the top pane.

  • Step 3: All the failed payments will be displayed below. An email will also be initiated mentioning the reason for the same.