Managing returns and customer refunds
How do I arrange pickup for my customer in a non-serviceable pin code zone?
At times, the pin code serviceability of your customer's location changes after the order is shipped by Eshopbox. There can be multiple reasons for the non-serviceability of a pin code like difficult weather conditions, containment zones, festive ...
What happens if the quality check fails for a return?
When doorstep QC (Quality Check) is enabled, the courier performs a product check at the time of return pickup. If the item handed over by the customer does not match the product for which the return was created, the QC will fail, and the pickup will ...
Enabling Doorstep QC for my returns
It is essential to make returned products re-sellable by ensuring quick restocking into your available inventory. But there can be certain instances when you receive an empty packet in return an item that is different from the one shipped out a ...
What is the Eshopbox shipping mode for a return?
The Eshopbox shipping mode for a return depends on whether it is a customer-initiated return or a failed delivery return (RTO). For a failed delivery return, the shipping mode of the return will be the same as that of order delivery. For example, if ...
Creating a return pickup/ exchange
A return pickup or exchange can only be created for orders shipped out via Eshopbox shipping. The customer can create the return pickup/ exchange from their end, or you can also create the same on their behalf. Before you start, ensure you have ...
Return pick-up and processing
If you have enabled returns on your store, your customers can place a return request. Eshopbox will pickup the return and deliver it to the fulfilment location for return processing. In Eshopbox, the return journey begins when a return is created on ...
I want to allow returns for certain products. How can I do that?
Eshopbox helps you configure the return policy at the product level. This allows you to disable returns for certain products on your workspace. To configure this, you need to raise a ticket to Eshopbox support with the below details. ESINs that need ...