What happens if the quality check fails for a return?

What happens if the quality check fails for a return?

When doorstep QC (Quality Check) is enabled, the courier performs a product check at the time of return pickup.

  • If the item handed over by the customer does not match the product for which the return was created, the QC will fail, and the pickup will be cancelled.

  • You can view the QC rejection reason for each order under the Returns tab

However, in certain cases, QC may fail due to fulfilment errors rather than customer mistakes. Common scenarios include:

  1. Wrong product delivered

    • Since the customer received an incorrect product, the item available for pickup won’t match the one originally ordered.

    • In such cases, ask the customer to raise a return request (or create one on their behalf) with the reason: Received a different item.

  2. Damaged product delivered

    • If the customer received a damaged product, it won’t pass QC at pickup.

    • Here too, you can raise a return request on behalf of the customer with the reason: Item damaged on arrival.

If your customer reports an issue, you (or the customer) can create a return request and select one of the following reasons:
  • Received a different item
  • Item missing
  • Item damaged on arrival
When any of these reasons are selected, Eshopbox will automatically arrange a Non-QC return pickup. This means the product will be collected without a doorstep quality check, ensuring a quicker and smoother resolution for the customer.