Eshopbox helps you configure the return policy at the product level. This allows you to disable returns for certain products on your workspace.
To configure this, you need to raise a ticket to Eshopbox support with the below details.
ESINs that need to be marked as non-returnable
Sales channel for which you need to mark it as non-returnable
Learn here how to raise a support ticket.
For example, If you have a base product which is to be marked as returnable and it is part of a virtual kit which is to be marked as non-returnable then you need to share the ESIN of the base product to mark it as returnable and the ESIN of the virtual kit to mark it as non-returnable.
Note: The product for which you want to disable the return must be marked as available on the sales channel.