To ensure clear visibility and accurate tracking of returns, Eshopbox follows predefined Return Turnaround Times (TATs) aligned with standard courier and logistics network timelines. These TATs define how long each return stage is expected to take, helping brands set accurate customer expectations and monitor return movement consistently.
Within the Eshopbox workspace, return TATs are applied across all return-related workflows, including Return to Origin (RTO), customer-initiated returns, and lost shipment identification. By standardizing these timelines, brands can track RTO and return performance, plan inventory availability and replenishment more effectively, and identify exceptions early to take timely corrective action. This structured approach provides better visibility, control, and operational clarity across reverse logistics operations.
Note: The timelines shown are standard operational TATs. Actual returns may vary due to courier, regional, weather, or customer-related factors. Eshopbox continuously monitors and updates return movements in the workspace.
The RTO (Return to Origin) turnaround time in Eshopbox starts when a shipment is marked as RTO after all delivery attempts have failed. From the date of RTO initiation, the standard RTO TAT followed in Eshopbox is 10–15 days, in line with courier network timelines.
Note: RTO shipments remain in an in-transit status within the Eshopbox workspace until they are physically received at the fulfillment center.
In the Eshopbox workspace, RTO shipments to remote or hard-to-service locations may take up to 20 days to return due to regional or courier constraints. Once received at the fulfillment center, inwarding and reconciliation processes are initiated.
The return turnaround time starts once the return pickup is successfully completed. Under standard conditions, customer returns in Eshopbox take 7–12 days from pickup completion to reach the fulfillment center.
Note: Actual timelines may be impacted by customer unavailability, address issues, or multiple pickup attempts by the courier.
These timelines help brands estimate when returned inventory will be available in the Eshopbox workspace for quality checks, restocking, or further actions.
If a shipment is neither delivered nor returned within 45 days, it is classified as Lost, in accordance with courier industry standards.
Note: Once marked as lost, the shipment is processed as per Eshopbox’s standard loss reconciliation and claim workflows, where applicable.