Intransit order exceptions
Manage stuck in transit orders
Eshopbox evaluates and analyses the order journey for orders where Eshopbox is the shipping provider. Once the order is shipped, its status is updated as "On the way" on the workspace until it gets delivered. However, there may be instances when ...
Reporting and resolving a delivery dispute
At Eshopbox, we are committed to providing top-notch last-mile delivery services to our valued customers and partners. There can be certain occasions when discrepancies may arise during the delivery process. To address such situations efficiently, we ...
Can I update the details of an in-transit order?
Depending on the status of the order, you can update the following details of an in-transit order. If the order is in transit, you can only update the payment mode. Learn here how to update the payment mode of an order. Note: The payment mode can ...
Can I cancel an in-transit order?
Yes, you can cancel an in transit order as long as it is not marked as Out for delivery or Delivered. Learn here how to cancel an in transit order.
How can I get the Proof of Delivery (POD) for an order?
You can request proof of delivery from Eshopbox for an order marked as Delivered on your workspace to validate the delivery. The timeline for requesting a POD for an order is of 48 hours from the time the order is marked as Delivered. Learn here how ...
Troubleshooting CSV template errors: Action on failed delivery
You need to use the CSV template to manage failed delivery orders in bulk. Learn more about failed delivery. When you do not edit the template correctly, you will receive errors at the time of import. You can receive any of the following errors at ...
Handling failed delivery
If an order cannot be delivered to the desired destination, it is considered a Failed delivery in Eshopbox. You can handle orders that failed to deliver by taking failed delivery action for individual orders as well as in bulk using CSV. Note: ...
What will happen if I make a reattempt request after my 3 delivery attempts are exhausted?
The reattempt request won't be considered if three genuine delivery attempts have been made and none of the attempts were reported as fake. The order after these three attempts will be marked as RTO by the courier. If the customer feels like any of ...
Escalating delay in delivery reattempt
Eshopbox makes up to three delivery attempts for each order. If the order is not successfully delivered on the first attempt, you can request a reattempt for the delivery. When to escalate delay in delivery reattempt? If an attempt to deliver the ...
My customer received a wrong or incomplete order. What do I do?
Sometimes, you will find that your customers have received the wrong or missing items in the shipment. Incorrect order delivery can happen due to multiple reasons, such as: An incorrect shipping label is attached to the shipment Incorrect items ...
Manually marking an order as delivered
Usually, the status of an order is updated on the workspace as delivered once it has been successfully handed over to the customer. However, there can be certain instances where the order status is still marked as out for delivery even though the ...
Escalating delay in order delivery
Eshopbox assigns an Expected Delivery Date to every order once it has been handed over to the courier. In case there is a delay in the delivery of the order, you can escalate this to Eshopbox. When to escalate delayed delivery? The expected delivery ...
Reporting and resolving fake delivery attempts
Eshopbox makes three attempts to deliver an order. However, there might be certain scenarios when discrepancies may arise in the delivery process, such as The courier claimed a delivery attempt was made, but the customer denied it. The failed ...