The reattempt request won't be considered if three genuine delivery attempts have been made and none of the attempts were reported as fake. The order after these three attempts will be marked as RTO by the courier.
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If the customer feels like any of the attempts made were false, then they can report this as a fake delivery attempt.

You can also report this from your Eshopbox workspace along with the necessary evidence so that we can nullify the attempt and get the shipment delivered. Learn here how to report a fake delivery attempt.