Eshopbox makes up to three delivery attempts for each order. If the order is not successfully delivered on the first attempt, you can request a reattempt for the delivery.
When to escalate delay in delivery reattempt?
If an attempt to deliver the order is not made even after 24 hours of scheduling it.
Note: Make sure that the delivery reattempt is not scheduled for a future date.
Steps to escalate delay in delivery reattempt
To raise a ticket for escalating delayed delivery, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: Click on My Tickets.
Step 4: You will be redirected to the Tickets page. Click on Ask for assistance.
Step 5: A popup will open. Select Shipping and Delivery as the topic.
Step 6: Select Report a delay in delivery reattempt as the issue.
Step 7: Enter the following details
Order ID or Tracking ID
Description of query
Step 8: Click on Submit.
Your ticket will be created, and a ticket ID for the same will be generated. Eshopbox will connect with the respective courier and get the pickup expedited.
The Eshopbox support team will reach out to you on the submitted ticket in case of an update.