Handling Order Exceptions
Handling sidelined on manifest orders
A shipment can be marked as sidelined on manifest, if there is a difference between the weight slab captured by Eshopbox and the Vmeasure device. In this article, you will learn, how to handle a sidelined shipment. Steps to resolve sidelined on ...
Preparing CSV to manage failed delivery
You can manage failed delivery orders in bulk using the failed delivery CSV order templates. Learn more about failed delivery. Reattempt failed delivery Initiate return to origin for failed delivery Update pickup hub address for failed delivery In ...
How to raise a ticket on Flipkart for failed to handover orders?
You need to raise a ticket on Flipkart to take action on a failed to handover order. In this article, you will learn how to raise a ticket on Flipkart for failed to handover orders. Steps to raise a ticket on Flipkart for failed to handover orders ...
Manage failed to handover orders
Eshopbox prepares and packs the order for handover to the pickup person. The following scenarios may occur depending on the type of order: For marketplace orders, Eshopbox handovers the order to the pickup person and updates the status to "Handover ...
Troubleshoot failed to RTS (Ready to ship) orders
To address the failed to RTS orders, it is important to first understand the reason behind the failure. The error and resolution may vary depending on whether the order is a marketplace order or an order with Eshopbox shipping. In this article, you ...
Manage failed to RTS (Ready to ship) orders
Eshopbox fetches the invoice and shipping label for orders during the packing to mark them as ‘ready to ship’. However, errors can occur when generating labels due to missing or incorrect order details, non-serviceable pin codes, incorrect product ...
Manage Unfulfillable orders
Eshopbox checks and blocks the inventory for the order created in the Eshopbox workspace. If the inventory to fulfil the order is unavailable, Eshopbox updates the order status to unfulfillable. In this article, you will learn about: understanding ...
Preparing CSV to manage failed delivery
You can manage failed delivery orders in bulk using the failed delivery CSV order templates. Learn more about failed delivery. Reattempt failed delivery Initiate return to origin for failed delivery Update pickup hub address for failed delivery In ...