Handling sidelined on manifest orders

Handling sidelined on manifest orders

A shipment can be marked as sidelined on manifest, if there is a difference between the weight slab captured by Eshopbox and the Vmeasure device.

In this article, you will learn, how to handle a sidelined shipment.


Steps to resolve sidelined on manifest orders

To resolve a sidelined on manifest shipment, you need to follow the below given steps:

  • Step 1: From the header, navigate to All Orders > Process Orders.

  • Step 2: You will be redirected to the Process Orders page. Click on Sidelined on manifest tab.

  • Step 3: All the sidelined shipments will be visible here. Search for the shipment which you need to move from the sideline and click on Resolve.

  • Step 4: You will be redirected to the Resolve page.

  • Step 5: Scan the packaging material code of the packaging used for the order.

    • If the scanned code matches the actual packaging used, proceed to the next step. (Step 6)

    • If the scanned packaging code does not match the packaging code used (scanned) when packing the order, you need to generate a new shipping label with the dimensions of the actual packaging used. You need to remove the previous shipping label and paste the new shipping label.

      Once done, click on Send for manifestation and try adding the tracking ID to the manifest.

  • Step 6: Check if the shipment is securely packed with no loose edges.

    • If yes, proceed to the next step. (Step 7)

    • If not, repack and seal the shipment properly. Once done, click on Send for manifestation and try adding the tracking ID to the manifest.

  • Step 7: Confirm whether the shipment was correctly scanned by Vmeasure. You can view the image captured while placing the shipment on the device.

    • If yes, you can proceed to the next step. (Step 8)

    • If not, click on Send for manifestation and scan the shipment again on the Vmeasure device. Ensure that the device captures the entire shipment without any extra space around it.

  • Step 8: If all the steps have been confirmed, and you are still facing the same error, it might be due to an issue with the product or packaging verification.

    You can generate a new shipping label using the dimensions provided by Vmeasure. Once done, remove the previous label, paste the new label and try adding the tracking ID to the manifest.

After completing these steps, the shipment will be added to the manifest and removed from the sideline. If you still encounter the same issue, repeat the troubleshooting steps above.

FAQ

Q1. How do I change the packaging material for a sidelined shipment?

To change the packaging material for a sidelined shipment and add it to the manifest, you need to follow the below given steps:

  • Step 1: Click on Resolve.

  • Step 2: Take the shipment to the packing area and remove its current packaging.

  • Step 3: Pack the product in the new packaging material and place the shipping invoice inside the new package.

  • Step 4: Scan the new packaging material being used.

  • Step 5: The system will generate a new shipping label with updated dimensions. You need to remove the old shipping label and apply the new one to it.