Preparing CSV to manage failed delivery

Preparing CSV to manage failed delivery

You can manage failed delivery orders in bulk using the failed delivery CSV order templates. Learn more about failed delivery.

  • Reattempt failed delivery

  • Initiate return to origin for failed delivery

  • Update pickup hub address for failed delivery

In this article, you will learn

  • How to prepare the CSV template to reattempt failed delivery orders?

  • How to prepare the CSV template to initiate return to origin for failed deliveries?

  • How to prepare the CSV template to update pickup hub address for failed delivery?

Steps to prepare the CSV template to reattempt delivery

You need to follow the below-given steps to prepare the CSV template to reattempt delivery:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.

  • Step 3: Navigate to the top right corner and click on
    Import.

  • Step 4: Select
    Manage failed delivery.

In this template, you will come across the following attributes.

Reattempt delivery template attributes

Attributes

Description

Forward Tracking ID

The forward Tracking ID is a unique tracking identifier for the product. It is a mandatory field.

Phone Number

Enter the updated phone number on which the courier partner can connect with the customer.

Address

Enter the updated delivery address of the customer. You can only update the address and cannot update the pin code.

Landmark

Enter the landmark. This will help the courier partner easily identify the delivery address.

Additional Delivery Notes

Enter additional delivery notes. This will help the courier partner to identify the delivery address.

  • Fill in the details under each field in the template header.

  • Save the template as CSV. Your CSV is now ready for import.

Steps to prepare the CSV template to initiate Return To Origin

You need to follow the below-given steps to prepare the CSV template to initiate return to origin:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.

  • Step 3: Navigate to the top right corner and click on
    Import.

  • Step 4: Select
    Manage failed delivery.

  • Step 5: Select the action as Initiate Return to origin (RTO).


Initiate Return to origin (RTO) template attributes

In this template, you will come across the following attributes.

Attributes

Description

Forward Tracking ID

The forward Tracking ID is a unique tracking identifier for the product. It is a mandatory field.