Order pick ups
Reporting and resolving handover dispute
Once an order is handed over to the courier partner, its status is updated to On the way. This update typically occurs within 1–2 hours after the courier partner has picked up the order. If the status remains unchanged even after 24 hours from ...
My order is out for pickup by the courier. Can I cancel it?
No, an order cannot be cancelled if the courier partner is Out for pickup. However, you can still opt not to hand over the order to the courier partner at the pickup time. The pickup will eventually be cancelled.
Eshopbox order pickup slots
Every order marked as ready to ship in Eshopbox is assigned an expected handover date, and a pickup is automatically scheduled on which the courier partner will attempt to pick up the order. The orders will be collected by the courier partner in two ...
Dos and don’ts of order pick-up
When preparing an order for pickup by the courier at your fulfilment location, it is important to follow certain guidelines to ensure a smooth and efficient handover. Here are some do’s and don'ts to keep in mind. Dos: Ensure that the orders are ...