Managing your Customer portal
Can I send customer notifications using a third-party app?
Eshopbox has a readily available integration with Exotel and Meta for sending SMS and WhatsApp customer notifications, respectively. However, if you want to want to use any third-party app for sending customer notifications, you can do so via ...
Customize customer notifications
You can customise notifications for WhatsApp and SMS. However, you cannot customise the same for Email. Note: This customisation is limited to the sender name only. The message content must remain unchanged and match Eshopbox's registered templates. ...
Notify customers of delivery and pickup delays
Eshopbox allows you to create custom notifications to inform your customers about delays in deliveries and pickups. In this article, you will learn: How to create custom notifications for delayed deliveries and pickups How to modify custom ...
Keep your customers updated
Eshopbox allows you to display a notice on your customer portal. You can use this functionality to communicate important messages to your customers. For example, during flash sales, you could display a message notifying customers about delays. In ...
Manage your return policy
Eshopbox allows you to offer your customer to make returns for their orders and allows to choose the mode of payment for their returns. In this article, you will learn How to set up your return policy? How to exclude certain products from being ...
Manage your cancellation policy
Eshopbox allows you to offer your customers the option to cancel their orders using the customer portal. You must set up your cancellation and refund policy on your Eshopbox workspace to allow customer cancellations. In this article, you will learn ...
Manage customer notifications
Eshopbox allows you to send notifications to your customers related to orders, returns, and refunds via email, SMS and WhatsApp. In this article, you will learn how to: Manage customer notifications for orders Manage customer notifications for ...
Setup communication channel for customer notifications
Eshopbox allows you to set communication channels through which you wish to notify customers about their orders, returns, and refunds. In this article, you will learn how to set up your Email sender name Send-from email address SMS sender name ...
Add links to your customer portal
You can direct your customers to various landing pages of your website by providing relevant links on your customer portal. In this article you will learn: How to add your website Uniform Resource Locator (URL)? How to add your website support URL? ...
Setup order tracking on your store
Eshopbox provides you with the feasibility to enable order tracking and management on your Shopify store. This will allow your customers to track, cancel, return, exchange, or update their delivery address. Additionally, customers can take action on ...
Set up tracking page domain
You can set up a custom domain to create a branded tracking experience for your customers. Creating a custom domain will allow your customers to see your brand name on the tracking page URL. In this article, you will learn How to set up a custom ...
Style your customer portal
Eshopbox allows you to style your customer portal to provide a branded tracking experience for your customers. In this article you will learn: How to upload your brand logo How to upload your favicon How to add background-colour How to add action ...