Eshopbox allows you to set communication channels through which you wish to notify customers about their orders, returns, and refunds.

In this article, you will learn how to set up your

From the header of the Eshopbox workspace, navigate to Settings > Customer Portal > Define your communication channel with customers.

You need to follow the below steps to set up the communication channel for your customer portal:

Step 1: Add your email sender name

Enter the email sender name which is easily recognisable by customers. Your customers will receive all email communication from this sender name.

Step 2: Add your send-from email address

Enter the send-from email address. Your customers will receive emails from this email address only.

Step 3: Add your SMS sender name

You need to add the sender name from which your customers will receive the SMS notifications. Your customers will receive an SMS from this sender's name.

Note: By default, ESHOPB will be sent as a default SMS sender name. You are also able to customize the sender code as per your requirements. Learn how to customize the sender code

Step 4: Add your WhatsApp sender name

You need to add the Whatsapp sender name from which your customers will receive the Whatsapp notifications. Your customers will receive WhatsApp from this sender's name.

Note: By default, Eshopbox will be sent as a default WhatsApp sender name. If you want to send WhatsApp notifications using your Sender name, you need to configure Whatsapp on your Eshopbox workspace. Learn here how to customise your WhatsApp sender name.

Step 5: Save the changes

Once you have configured your communication channels, Click on 'Save'. All the changes will be reflected on your customer portal immediately.

For any questions, please get in touch with your Customer Success Manager or raise a ticket to Eshopbox using our support center.