Eshopbox allows you to offer your customers the option to cancel their orders using the customer portal. You must set up your cancellation and refund policy on your Eshopbox workspace to allow customer cancellations.
In this article, you will learn how to configure the cancellation and refund policy.
To set up the cancellation policy on your customer portal, you need to follow the below-given steps:
Step 1: From the header of the Eshopbox workspace, navigate to Settings > Customer Portal > Manage your cancellation policy.
Step 2: Select order statuses before which you want to allow customer cancellations.
Ready to ship
Handover done
Out for delivery
Step 3: Configure the reasons you want the customer to select when cancelling an order.
Note:
You can select only up to ten cancellation reasons.
You can also add a custom reason as per your requirement.
Step 4: Configure the refund policy for prepaid orders. If you select all the checkboxes, the customer can opt for any one of the options to get a refund.
Note: If no refund policy is selected, the customer will get the refund to their original payment method.
Step 6: Once done, click on Save.
All the changes will be reflected on your customer portal immediately.
FAQs
What is store credit?
Store credit is a refund amount added to a customer's account balance which they can use for future purchases on your website.
What if I don't want to provide a cancellation policy to customers?
If you do not wish to allow customer cancellations, turn the toggle OFF under the Manage Cancellation Policy tab and save the changes.