Intransit return exceptions
Escalating delay in return delivery
Eshopbox assigns an Expected Return Delivery Date to every return once it has been picked up from the customer. In case there is a delay in the delivery of the return, you can escalate it to Eshopbox. When to escalate delayed delivery? The expected ...
Report a false return pickup attempt
Eshopbox makes three attempts to pickup a return from the customer. However, there might be certain scenarios when discrepancies may arise in the pickup process, such as The courier claimed a pickup attempt was made, but the customer denies it. The ...
Reporting and resolving a return delivery dispute
At Eshopbox, we are committed to providing top-notch pickup and return delivery services. However, certain discrepancies during the return pickup and delivery process might cause disputes. What is a return delivery dispute? A return delivery dispute ...
Escalating delay in return pickup
Eshopbox assigns an Expected Pickup Date to every order once a return has been created for it. In case there is a delay in the pickup of the return, you can escalate this to Eshopbox. When to escalate delayed return pickup? The expected pickup date ...
Cancelling a return pickup
There can be some instances when a customer had initiated the return pickup of a received order and now wants to cancel the same. The customer can cancel the return pickup, or you can also cancel the same on their behalf. Note: You cannot cancel a ...
Understanding how Return To Origin (RTO) works
A Return To Origin (RTO) happens when a shipment or order cannot be successfully delivered to the customer and is sent back to the fulfilment location. An order can be marked as RTO due to the following reasons: The customer's address is incomplete ...