Eshopbox assigns an Expected Pickup Date to every order once a return has been created for it. In case there is a delay in the pickup of the return, you can escalate this to Eshopbox.
When to escalate delayed return pickup?
The expected pickup date for a return has crossed, and its status still shows as Awaiting pickup.
Steps to escalate delayed return pickup
To escalate delayed return pickup, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: Click on My Tickets.
Step 4: You will be redirected to the Tickets page. Click on Ask for assistance.
Step 5: A popup will open. Select Shipping and Delivery as the topic.
Step 6: Select Delay in return pickup as the issue.
Step 7: Enter the following details:
Order ID or Return Tracking ID
Description of query
Step 8: Click on Submit.
Your ticket will be created, and a ticket ID for the same will be generated. Eshopbox will connect with the respective courier and get the pickup expedited.
The Eshopbox support team will reach out to you on the submitted ticket in case of an update.