Eshopbox assigns an Expected Return Delivery Date to every return once it has been picked up from the customer. In case there is a delay in the delivery of the return, you can escalate it to Eshopbox.
When to escalate delayed delivery?
The expected return delivery date for a return has crossed, and its status still shows as Return On the way.
Note: In case a return is stuck in transit, but its expected return delivery date has not been crossed yet, Eshopbox automatically escalates such cases to the courier partner.
Steps to escalate delayed return delivery
To escalate a delayed return delivery, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: Click on My Tickets.
Step 4: You will be redirected to the Tickets page. Click on Ask for assistance.
Step 5: A popup will open. Select Shipping and Delivery as the topic.
Step 6: Select Delay in return delivery as the issue.
Step 7: Enter the following details:
Order ID or Return Tracking ID
Description of query
Step 8: Click on Submit.
Your ticket will be created, and a ticket ID for the same will be generated. Eshopbox will connect with the respective courier and get the delivery expedited.
The Eshopbox support team will reach out to you on the submitted ticket in case of an update.