Creating and cancelling returns
Cancelling returns via import
For a return created in Eshopbox, there may be certain instances where you want to cancel it. You may need to cancel a return in the following scenarios: The return was created for an incorrect order item against a tracking ID. The return was created ...
Importing Nykaa returns
Returns for Nykaa are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, you need to ...
Importing AJIO returns
Returns for Ajio are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, you need to ...
Importing Amazon Easyship returns
Returns for Amazon Easyship are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, ...
Importing Amazon Prime Returns
Returns for Amazon Prime are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, you ...
Importing Tata Cliq returns
Returns for Tata Cliq are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, you need ...
Troubleshooting return creation in Eshopbox
You may come across errors when creating returns in Eshopbox. This could be due to incorrect information provided, missing information, and more. You need to make sure you follow the guidelines properly while filling out the return import template. ...
Preparing CSV to create returns via import
While importing the returns, you need to upload the return details via a CSV file. If your return import will provide improper return details or if the file does not contain the proper information, you will need to fix it and re-upload the corrected ...
Creating Returns
You need to create returns in Eshopbox for each order returned by the customer. This helps Eshopbox understand what items to expect at fulfilment centres. It is important to create a return on the workspace to: Avoid delay and errors in return ...