Importing Amazon Easyship returns

Returns for Amazon Easyship are automatically imported to your Eshopbox workspace. However, there may be instances where the return is received at the fulfilment location, but a corresponding return is not created on your workspace. In such cases, you need to create the returns via manual import.

You need to create returns for Amazon Easyship so that Eshopbox can identify the returns that are expected at Eshopbox fulfilment centers.

In this article, you will learn:

How to get return information from Amazon Easyship?
How to download the Eshopbox return template?
How to convert Amazon Easyship return information to the Eshopbox return template?

Steps to create Amazon Easyship returns

You need to follow the below-given steps to create Amazon Easyship returns on your Eshopbox workspace:

Step 1: Get return information from Amazon

You will get your Amazon Easyship return information from the Amazon Seller Central account. Follow the below steps to download the returns details:

Navigate to Amazon Seller Central.
Click on the Login button on the top right corner of the page. You will be redirected to the sign-in page of Amazon Seller Central.
Provide the credentials and click on the Sign In button.
From the top menu bar of Amazon, navigate to Reports.
Select Return Reports from the drop-down.

Navigate to Generate one-time report.
Select All Returns and the appropriate date range for which you want to view the returns.
Click on the Request button.

You will be able to view all reports under the Generated reports section. To download your report, click on the Download button. If you can't find your report, click on the Refresh button on the right corner to update the generated reports list.

Step 2: Download the Eshopbox return template

Once you have received the return information from Amazon, you need to download the Eshopbox return template by following the steps below:

Step 2.1: Login to your Eshopbox workspace.
Step 2.2: From the header, navigate to Orders > All orders. You will be redirected to the Orders page.
Step 2.3: Navigate to the top right corner and click on Import.
Step 2.4: Select Create new returns.
Step 2.5: Download the import report template. The template will include all the guidelines required to enter your return details.

Step 3: Convert return information to Eshopbox return template

You need to now fill in your Amazon Easyship return details in the Eshopbox return template. While filling out the template, you need to be aware of the terminologies used in both Amazon and Eshopbox.

The following table will help you to provide return details of Amazon in the return import template:

Column in Eshopbox	Column in Amazon	What to fill?	Example
Portal	Does not exist	You need to enter the Portal name as Amazon.	Amazon
Order ID	Order ID	Fill in the Order ID from the Amazon returns sheet	407-3259616-2389146
SKU	Merchant SKU	Fill in the Merchant SKU from the Amazon returns sheet	D1DA11NV1
Return tracking ID	Tracking ID	Fill in the Tracking ID from the Amazon returns sheet	6587246582
Return type (field must be filled based on the type of return)	Return type	A) If the return is Rejected or Undelivered or Undelivered/Rejected in the Amazon sheet, then you need to fill FDR against it. B)If the return is Amazon CS or C-Returns in the Amazon sheet, then you need to fill CIR against it.	CIR
Sales channel	Does not exist	Leave this field as blank for Amazon Easyship.
Quantity	Return quantity	Fill in the Return quantity from the Amazon returns sheet	2
Reason	Return reason	Fill in the Return reason from the Amazon returns sheet. This only needs to be done for customer-initiated returns.	Size too small
Invoice number	Invoice number	Fill in the Invoice number from the Amazon returns sheet.	IN-253
Delivery status as per channel	Does not exist	Leave this field as blank for Amazon Prime.
Delivery date as per channel	Return delivery date	Fill in the Return delivery date from the Amazon returns sheet.	2021-08-15
Delivery location	Does not exist	Leave this field as blank for Amazon Easyship
Shipping provider	Return carrier	Fill in the Return carrier from the Amazon returns sheet.	ATS
Expected arrival by	Does not exist	Leave this field as blank for Amazon Easyship.

Note: Once you have prepared the return template, make sure you save it in CSV format.

Step 4: Upload the return template in Eshopbox

Once you have prepared the return template, you need to upload it into Eshopbox.

From the sidebar of the workspace, navigate to Orders.
Click on the Import button in the top right corner of your screen
Select Create new returns.
Click on the Add CSV button and select the file you wish to upload.
Click on Submit.
Once you have submitted the return template, you will be redirected to the Eshopbox workspace and you will be able to see that your import is in progress as shown:

Your Amazon Easyship returns are now being created in Eshopbox.

Step 5: Track your returns

Once your return template has been imported into Eshopbox, you can track the status of your returns by navigating to the 'Files' tab from the sidebar of the Eshopbox workspace. Here, you will be able to see one of the following statuses for the returns that have been imported:

Returns created: This means that returns have been successfully imported into Eshopbox. For example, 200 returns created.
Returns failed: This means that returns could not be created in Eshopbox. This usually happens when there are errors while processing the return template. For example, 125 returns failed.

You need to take corrective action for these failed returns and re-upload the modified return template into Eshopbox. To understand how to handle failed returns, read troubleshooting return import.