You may come across errors when creating returns in Eshopbox. This could be due to incorrect information provided, missing information, and more. You need to make sure you follow the guidelines properly while filling the return import template. If you fail to create your returns, you need to take corrective action and re-upload the return information in Eshopbox.


Error message

Error

Action

Failed: Portal is missing. Make sure you provide mandatory details

Select portal name from the predefined values.

Failed: SKU is missing. Make sure you provide mandatory details

Provide the SKU of your product. If you do not have an SKU, you can also provide UPC, GTIN, EAN, or other aliases configured with your product in Eshopbox.

Failed: Return tracking ID is missing. Make sure you provide mandatory details

Provide return tracking ID shared by the service provider.

Failed: Return type is missing. Make sure you provide mandatory details:

Select return type from the predefined values.

Failed: Order ID is missing. Make sure you provide mandatory details

Provide the correct order ID. This is available on the Eshopbox workspace. Learn more

Failed: Order ID does not exist. Make sure you create returns for existing orders

Check whether the order ID provided by you matches the customer order ID or channel order ID in Eshopbox. If not, provide that correct order ID which is available in Eshopbox.

Failed: SKU does not exist for this order ID: 434244. Make sure you have provided the correct SKU details

Check whether the SKU provided by you against the order ID matches SKU or additional product name (alias) in Eshopbox. If not, provide the correct SKUs against the given order ID.
Learn how to add additional names (aliases) to your product

Failed: Return tracking ID already exists for a different order ID: 424344324

Return tracking ID must be unique. The return tracking ID exists against another order ID. Provide the correct return tracking ID.

Failed: Order ID, portal, SKU and return tracking ID combination already exists. If you want to create a return for multiple quantities of the same SKU, change the quantity instead of a separate record

Each row in the return template must consist of a unique SKU. The order ID, portal, SKU, and return tracking ID provided by you already exists. If you want to create multiple quantities, change the quantity for the SKU.

Failed: Return type is incorrect. Make sure the return type is CIR or FDR, or UR

Select return type from the predefined values.

Failed: Quantity format is incorrect. Make sure quantity is numerical

Provide the correct format of quantity. Quantity must be numerical.

Failed: Return reason is greater than 100 characters. Make sure you do not exceed the character limit

Remove the additional characters. Return reason must not exceed 100 characters.

Failed: Incorrect expected arrival by date format. Make sure the date is in (yyyy-mm-dd) format

Change the date format to yyyy-mm-dd.

Failed: Incorrect return cut off date format. Make sure the date is in (yyyy-mm-dd) format

Change the date format to yyyy-mm-dd.

Failed: Wrong delivery date as per channel format. Make sure the date is in (YYYY-mm-DD) format

Change the date format to yyyy-mm-dd.

Failed: Return quantity is greater than order quantity

For any returned item, the quantity cannot be more than the ordered quantity. Change return quantity to less than or equal to the order quantity.

Failed: Return request is already created for this order item. Make sure you do not create multiple return requests for the same item

A return request has already been initiated for this order ID.

Failed: Order ID includes special characters. Make sure you do not use special characters in order ID at beginning/end

Remove extra spaces or special characters from order ID details.

Failed: SKU includes special characters. Make sure you do not use special characters in SKU in the beginning/end

Remove extra spaces or special characters from SKU details.

Failed: Order ID 45673 already exist for multiple sales channel with same SKUs. Please provide the sales channel for this order

Order ID provided by you already exists against multiple sales channels.

In this case, you need to provide the sales channel ID. You can find the sales channel ID in two ways:

1) From the sidebar of the Eshopbox workspace, navigate to orders. Search the order that you're looking for and hover over the sales channel logo. You should be able to see the sales channel ID for that order. Learn more

2) You can find the sales channel ID for orders in bulk by exporting order reports from the Eshopbox workspace. Learn more

Failed: Incorrect sales channel ID. Make sure you provide the correct sales channel

Provide correct sales channel ID.

Failed: Incorrect invoice number. Make sure you provide the correct invoice number

Provide correct invoice number.

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