Creating returns in Eshopbox Workspace

Creating returns in Eshopbox Workspace

Handling returns is a regular part of order management, and Eshopbox makes this process simple and quick. You can create returns directly using your Eshopbox Workspace.

In this article, you will learn

  • How to create return in your Eshopbox Workspace?

Creating a return using Eshopbox Workspace

Follow the steps in this article to create a return from your Eshopbox workspace:

Step 1: Log in to your Eshopbox workspace.

Step 2: From the header, navigate to Orders > All Orders.


Step 3: Click the Create button in the top-right corner, then select Create Return from the dropdown.


Step 4: The Create Return page opens. Enter the Order ID or Forward Tracking ID and click on Submit button

Step 5: The order details will be auto-filled instantly. Review the details carefully.



Step 6: Click Create Return to complete the process.

If order details are not auto-filled

In case forward order is not created in Eshopbox workspace. You can still create a return by entering the details manually to proceed with return creation.

1. Select the Sales channel and Warehouse location from the dropdown, for which you want to create the return.

2. In the Customer Details (Return Pickup) section, fill in all the required information such as:
  • Customer name
  • Mobile number
  • Email ID (Optional)
  • Complete address
  • City
  • State
  • Country
  • GSTIN (Optional)

3. Enter the following details in the Return Order Details section:
  • Return ID
  • Return reason
  • Comments (optional)
  • Customer Order ID (optional)

The Customer Order ID is mandatory if the order is not fulfilled by Eshopbox.

Note: If the Auto generated option is selected, clear the checkbox to manually enter the details.



4. Choose whether the return requires a Quality Check (QC)


Select, Yes to enable QC. Then, select the QC fields by selecting up to six QC parameters from the dropdown.

When you select QC fields, you must provide the corresponding QC details in the Return product details section.


Example: If you select Color, enter the color code or If you select Brand, enter the brand name.




5. Enter the Return product details:
  • Product ID
  • Product title
  • Quantity
  • MRP (Optional)
  • HSN code (Optional)
  • Tax (%) (Optional)
  • Selling price

6. Fill in the Package details:
  • Weight (in kg)
  • Dimensions (L × B × H in cm)

7. After completing all required fields, click Create Return to submit the request.