Order management
Cancelling a marketplace order
To cancel a marketplace order, you need to log in to the respective sales channel portal and cancel the order. Learn here how to cancel an order on Flipkart Amazon Eshopbox will sync the order status from the sales channel on your workspace. Note: If ...
Cancelling a website order
There might be certain instances when you have to cancel an order in the Eshopbox workspace. The customer explicitly requests you to cancel the order, which may happen for various reasons such as change of mind, delivery timeline concerns, or payment ...
Uploading shipping labels and invoices for orders
Although Eshopbox will automatically fetch or generate shipping labels and invoices, you need to upload the invoice and shipping label for your order only in the following scenarios: An order is imported for fulfilment on the Eshopbox workspace for a ...
Handing over orders
Once you have created the manifest, the shipments are ready for handover. You need to mark the handover for the manifest when the shipments are physically handed over to the courier partner. Handover is the last step of order processing. Before you ...
Manifesting orders using bulk manifest method
Once shipments are packed, you need to create a manifest. Manifest is a document that acts as proof of handing over the shipments to the courier partner. It contains information such as manifest ID, courier partner details, and tracking IDs for ...
Manifesting orders using scan and manifest method
Once shipments are packed, you need to create a manifest. Manifest is a document that acts as proof of handing over the shipments to the courier partner. It contains information such as manifest ID, shipping provider details, and tracking IDs for ...
Packing orders using the bulk pack method
Once the picking of items is completed, you need to start packing the order. Packing refers to the process of: Sorting items by their shipment. Using appropriate packaging materials for packing. Printing and pasting shipping labels and invoices. ...
Packing orders using scan and pack method
Once the picking of items is completed, you need to start packing the order. Packing refers to the process of: Sorting items by their shipment. Using appropriate packaging materials for packing. Printing and pasting shipping labels and invoices. ...
Picking order items
Picking is the process of collecting items from their storage location to fulfil the orders. Eshopbox allows you multiple ways to pick orders, depending on the picking method selected in the self fulfilment settings. The available picking methods ...