Packing orders using the bulk pack method
Once the picking of items is completed, you need to start packing the order. Packing refers to the process of:
Sorting items by their shipment.
Using appropriate packaging materials for packing.
Printing and pasting shipping labels and invoices.
Eshopbox allows you multiple ways to pack orders, depending on the packing method selected in the self fulfilment settings. The available packing methods are:
Bulk pack: With this method, you can pack orders in bulk without the need to scan each item. It enables you to simply select the shipment and generate their labels either individually or in bulk.
Scan and pack: This method requires you to scan each item individually before packing to ensure greater accuracy. Learn here how to pack orders with scan based method.
In this article, you will learn how to pack orders in bulk.
Steps to bulk pack an order
You need to follow the below-given steps to pack an order using the bulk pack method:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > Process order.
You will be redirected to the Shipments page. All your new shipments will be visible under To pack.
Step 3: You can generate labels for each shipment either individually or for multiple shipments at once:
Individual shipments
To generate labels one by one for each shipment, click on the Generate Label action against each shipment.
You will be redirected to the Confirm packaging material & weight page.
Eshopbox will recommend the packaging that you should use to pack the order.
If you wish to opt for some other packaging, you can select it from the dropdown. Learn here how to create and verify packaging.
If any of your orders have missing information, then they will be highlighted with a missing info tag. To edit and update the missing information, click on the icon, update it, and proceed with generating the invoice.
If you don’t have this information handy, the invoice will be generated with missing information. You can also regenerate the invoice after updating the missing information. Learn here how to regenerate updated invoice.
If you wish to opt for some other packaging, you can select it from the dropdown. Learn here how to create and verify packaging.
Click on the checkbox for “I confirm that the details entered are accurate & any incorrect details may result in weight discrepancies.”
Click on Confirm and Generate label.
You will be redirected to a new window where the label PDF will open which will have two documents: Invoice and Shipping label.
From the print popup, select your printer device in the destination field and click on Print to print the shipping label and invoice.
Put the item in the appropriate packing material along with the invoice, and paste the shipping label on top of the shipment package.
Note: It is recommended to print the shipping labels and invoice on label paper of 4x6 inches (100x150 mm). You can also use A4 size paper for printing. You need to set the print scale as ‘Fit to page’.
Shipments for which the label is generated successfully will be visible under the To manifest view. Their label status will be marked as Ready to ship, with the label status as Label printed.
Note: Shipments for which label generation fails will remain in Processing status, and their label status will be Failed to generate. Learn here how to handle failed-to-generate label incidents.
Multiple Shipments
To generate labels for multiple shipments at once, select the shipments and click on the Generate Label action located in the table header.
You will be redirected to the Confirm packaging material & weight page.
Eshopbox will recommend the packaging that you should use to pack the order.
If you wish to opt for some other packaging, you can select it from the dropdown. Learn here how to create and verify packaging.
If any of your orders have missing information, then they will be highlighted with a missing info tag. To edit and update the missing information, click on the icon, update it, and proceed with generating the invoice.
If you don’t have this information handy, the invoice will be generated with missing information. You can also regenerate the invoice after updating the missing information. Learn here how to regenerate updated invoice.
If you wish to opt for some other packaging, you can select it from the dropdown. Learn here how to create and verify packaging.
Select all the shipments and click on the checkbox for “I confirm that the details entered are accurate & any incorrect details may result in weight discrepancies.”
Click on Confirm and Generate label.
You will see a popup displaying that Bulk label generation is in progress. This request may take up to a few minutes to generate the labels for multiple shipments. The label status against the selected shipments will appear as Generating until the label is successfully generated.
Once the bulk label request is completed, you will see a popup confirming that Your label generation request is completed.
To view the list of bulk label requests, click on Bulk Labels. The recent bulk label requests will be visible at the top. To print the labels for a particular batch, click on the Print icon against the Ready to ship status.
You will be redirected to a new window with a PDF containing labels for all the selected shipments. From the Print PDF popup, select your printer device in the destination field and click on Print to print both the shipping label and invoice for the selected shipments.
Note: It is recommended to print the shipping labels and invoice on label paper of 4x6 inches (100x150 mm). You can also use A4 size paper for printing.
Once you print the shipping labels, the label status will be updated to Label printed.
Once you have packed the shipments, you need to create a manifest for handing over the shipments to the courier partner. Learn here how to create a manifest.
Note: Shipments for which label generation has failed will remain in Processing, and their label status will be Failed to generate. Learn here how to handle failed-to-generate label incidents.
Using bulk label ID to manage your shipments
When you generate labels for multiple shipments at once, each bulk label generation request is assigned a unique Bulk label ID. You can use this ID to track the shipments with their corresponding label generation requests.
For example, if you generate labels for 18 shipments together, they will be assigned the Bulk label ID AE3456. Later, you generate labels for 15 more shipments; they will be assigned the Bulk label ID AE3457. Each of these shipments will now be linked to one of the assigned Bulk label IDs. You can use the bulk label ID to easily filter a batch of shipments. It will help you to track failed labels and print picklists or shipping labels.
Troubleshooting: Failed to generate label
When the label generation fails, the shipments will remain in To pack with its status as Processing and label status as Failed to Generate.
To view the Label error message for the failed shipments, hover on the Failed to Generate label status. You need to resolve the issues for label failure.
To view the shipments for which label generation has failed, you can filter shipments with a label status by navigating to More filters > Label status > Failed to generate > Apply filters.
For labels generated in bulk, you can also view the failed label details in the Bulk Labels section.
To view failed label details, navigate to bulk labels and click on Failed to generate status against the particular bulk label batch to view the shipments with failed labels.
You need to resolve the issues for label failure. Learn here how to resolve the failed label incidents.
After resolving the issue, you can generate the labels by following the process from Step 2, as mentioned above.
FAQs
Q1. Why is my invoice showing the tax code, MRP, and HSN code as blank?
If your products lack a tax code, MRP, or HSN code, the generated invoice will show these details as blank. To resolve this, update the missing information and then regenerate the invoice.
To update the missing information, navigate to the All Orders page > Need attention > Missing product info.
Once done, navigate to Process Orders > Pack and click on the three dots > Regenerate Invoice.
Q2. Why are the details updated for my product not matching the generated invoice?
If you update product information after an order has been created on your workspace, the generated invoice will not reflect these changes.