The seller of record indicates which legal entity is identified as selling a product to the consumer. Businesses have the option to act as their own seller of record or outsource these responsibilities.

You can authorize Eshopbox to be your seller of record on different sales channels. If you outsource seller of record responsibilities, Eshopbox will resell your products to consumers using a flash title (e.g. Sold by Eshopbox) – momentarily acting as the seller at the time of purchase.

In this article, you will learn:

You need to register Eshopbox as your Place of Business (POB). Once this is done, you can send your inventory to Eshopbox fulfilment centres by performing a stock transfer from your warehouse.

All products stored in Eshopbox fulfilment centers will be made available on selected sales channels using the Eshopbox seller account.

Once your products are made available to sales channels, your customers can start placing orders. When an order is placed, Eshopbox ships the item and raises an invoice to the customer. Concurrently, you can book a sale and raise an invoice to Eshopbox. The flowchart below will explain the order workflow and its accounting treatment.

When a customer returns an order, items are picked up from the customer's doorstep and are received at Eshopbox fulfilment centres. Eshopbox will issue a credit note to the customer. Concurrently, you can book a return and issue a credit note to Eshopbox. The flowchart below will explain the return workflow and its accounting treatment.

Eshopbox has existing seller accounts on designated channels and you can make Eshopbox the seller of record for the following channels:

To make Eshopbox your seller of record, you need to follow the below-given steps:

Note: You cannot change the format of the NOC, it has to be exactly as per channel requirements.

A seller of record is responsible for all the key elements of an online sale — listing products on sales channels, order processing, fulfilment, and payment collection.

Additionally, acting as your merchant and seller of record involves complying with consumer protection regulations, collection of taxes, and remittance.

You can do this anytime you wish by following these steps:

Reach out to your customer success manager to subscribe to the Eshopbox seller of record service.

If you choose to avail the seller of record service provided by Eshopbox, then the seller of record terms and policies will apply to you. Learn here about the Eshopbox seller of record policy.

The table below highlights the difference in the scope of work based on responsibility: