For Eshopbox to remit COD payments on time, you must ensure that your
The bank and business details are updated. Learn here how to configure your bank and business details.
The COD payment terms setting is ON. Learn here how to configure your COD payment terms.
Eshopbox may mark your COD payment as on hold in case your
Bank and business details are not updated.
Managing your Eshopbox fee settings is turned OFF.
To reconcile your COD payments, you need to follow the below-given steps:
From the header, navigate to Payments > Cash On Delivery.
Search for the payment which you want to reconcile.
Click on the payment ID to view the orders against which the COD payment was created.
You can export this data as well. Learn here how to export COD payment reports from your Eshopbox workspace.
In case you have turned the Managing Eshopbox fee setting ON, then Eshopbox will adjust the outstanding fees against your COD payment to be remitted.
For example, if Eshopbox has to make a payment of Rs. 1000/-, and there is an outstanding amount of Rs. 300/-, so Eshopbox will adjust the outstanding amount against the payment to be made and pay you Rs. 700/-. Therefore, the payment received is less than the expected payment.
Payment failures primarily occur due to technical issues on either the sender's or the receiver's bank side. Alternatively, they may arise because Eshopbox is attempting to send the payment to a blocked or inactive account.
If a payment fails due to technical reasons, then Eshopbox will attempt to retry and complete the payment. In case there is an issue with the bank account linked to your workspace, you need to verify and update your bank details. Learn here how to edit your bank details.
Payment for all orders will be due 7 days after delivery, and settlements will occur every Monday. Learn here more about COD payments and the payment cycle.