By default, Eshopbox is set as the WhatsApp sender. However, if you want to personalize the sender name, you need to configure WhatsApp on your Eshopbox workspace.
This article will outline the tasks you need to perform to integrate WhatsApp with Eshopbox.
Before you start,
Make sure you have an active Eshopbox workspace.
Make sure you have a Meta developer account and business app installed. Learn here how to create an account on Meta.
Keep your WhatsApp access token handy.
Steps to configure WhatsApp with Eshopbox
To integrate WhatsApp with Eshopbox, you need to follow the below given steps.
Step 1: Installing WhatsApp
From the header of your Eshopbox workspace, navigate to Apps.
On the Apps listing page, search WhatsApp.
Click on the WhatsApp app icon.
You will be redirected to the Apps detail page where you need to configure WhatsApp with your Eshopbox workspace.
Step 2: Configuring WhatsApp
On the Apps detail page, you will be able to view the various steps that need to be completed in order to set up WhatsApp with Eshopbox.
Step 2.1: Connect your WhatsApp account
To connect your WhatsApp account, you need to follow the below steps:
Click on Connect your WhatsApp Account tab.
Enter the WhatsApp access token. Learn here how to find your WhatsApp access token.
Select the phone number from the dropdown. Learn here how to add a phone number on WhatsApp.
Click on Connect.
Your WhatsApp account will be connected with your Eshopbox workspace.
Step 2.2: Create template messages
To create templates on WhatsApp, you need to utilize the predefined list of variables offered by Eshopbox. These variables are crucial for personalizing your messages.
Learn here how to create template messages on Whatsapp.
Once your templates are created, you need to submit them for approval which typically takes 2-3 days. We recommend following Eshopbox's content guidelines during template creation to ensure compliance. Learn here about the Eshopbox's content guidelines for template creation.
Step 2.3: Notify customers
To ensure effective and timely communication with your customers, it is advisable to send notifications pertaining to their orders. Common types of notifications include order confirmations, updates, and delivery notifications. Learn here how to manage your customer notifications.
