Eshopbox allows you to send notifications to your customers related to orders, returns, and refunds via email and SMS.

In this article, you will learn:

  • How to manage customer notifications for orders

  • How to manage customer notifications for return and refund

  • How to manage customer notifications for return and exchange

  • How to define communication channels for notifications for orders, returns and refunds

Before you start:

  • Make sure you have selected and saved your email sender name

  • Make sure you have selected and saved your send from email address

Manage customer notifications

From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Manage your customer notifications. Please follow the below steps to manage customer notifications.

Step 1: Manage customer notifications for orders

You can notify your customers through email and SMS for their orders. Customers will be notified at each stage of the order lifecycle — from placing the order until it is delivered to their doorstep.

Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.

Step 2: Manage customer notifications for returns and refund

You can notify your customers through email and SMS for their returns. Customers will be notified for each stage of the refund lifecycle — when a customer places the return request to the point when the refund is initiated.

Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.

Step 3: Manage customer notifications for returns and exchange

You can notify your customers through email and SMS for their exchange. Customers will be notified for each stage of the exchange lifecycle — when a customer places the return request to the point when the exchange is approved.

Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.

💡 By default, customers will be notified about the status of orders, returns, refunds, and exchanges through email and SMS for each scenario.

Step 5: Save the changes

Once you have completed all the above steps, click on save. All the changes will be reflected on your customer portal immediately.

You can find the email and SMS preview for each scenario by clicking on the 'eye' icon. Here's an example for your reference:

Email preview

SMS preview

For any questions, please contact your Customer Success Manager or raise a ticket to Eshopbox using our support center.

FAQs

How to define communication channels for notifications regarding orders, returns and refunds?

Eshopbox allows you to set communication channels like email and SMS through which you wish to notify customers regarding their orders, returns, and refunds. Learn how to define the e-mail sender name and address.

What happens when an exchange is approved?

When an exchange is approved, it is treated as a new order in Eshopbox.

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