Eshopbox allows you to send notifications to your customers related to orders, returns, and refunds via email and SMS.
In this article, you will learn:
How to manage customer notifications for orders
How to manage customer notifications for return and refund
How to manage customer notifications for return and exchange
How to define communication channels for notifications for orders, returns and refunds
Before you start:
Make sure you have selected and saved your email sender name
Make sure you have selected and saved your send from email address
Manage customer notifications
From the sidebar of the Eshopbox workspace, navigate to Customer Portal > Manage your customer notifications. Please follow the below steps to manage customer notifications.
Step 1: Manage customer notifications for orders
You can notify your customers through email and SMS for their orders. Customers will be notified at each stage of the order lifecycle — from placing the order until it is delivered to their doorstep.
Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.
Step 2: Manage customer notifications for returns and refund
You can notify your customers through email and SMS for their returns. Customers will be notified for each stage of the refund lifecycle — when a customer places the return request to the point when the refund is initiated.
Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.
Step 3: Manage customer notifications for returns and exchange
You can notify your customers through email and SMS for their exchange. Customers will be notified for each stage of the exchange lifecycle — when a customer places the return request to the point when the exchange is approved.
Simply select the scenarios where you wish to send a notification by clicking on the checkboxes.
💡 By default, customers will be notified about the status of orders, returns, refunds, and exchanges through email and SMS for each scenario.
Step 5: Save the changes
Once you have completed all the above steps, click on save. All the changes will be reflected on your customer portal immediately.
You can find the email and SMS preview for each scenario by clicking on the 'eye' icon. Here's an example for your reference:
Email preview
SMS preview
For any questions, please contact your Customer Success Manager or raise a ticket to Eshopbox using our support center.
FAQs
How to define communication channels for notifications regarding orders, returns and refunds?
Eshopbox allows you to set communication channels like email and SMS through which you wish to notify customers regarding their orders, returns, and refunds. Learn how to define the e-mail sender name and address.
What happens when an exchange is approved?
When an exchange is approved, it is treated as a new order in Eshopbox.