Manage customer notifications

Manage customer notifications

Eshopbox allows you to send notifications to your customers related to orders, returns, and refunds via email, SMS and WhatsApp.

In this article, you will learn how to:

  • Manage customer notifications for orders

  • Manage customer notifications for returns

  • Define communication channels for notifications

Before you start make sure:

  • Make sure you have selected and saved your email sender name

  • Make sure you have selected and saved your send from email address

Manage customer notifications

From the header, navigate to Settings > Customer Portal > Manage your customer notifications.

You need to follow the below-given steps to manage your customer notifications.

Step 1: Manage customer notifications for orders

You can notify your customers through email, SMS and WhatsApp notifications for their orders. Customers will be notified at each stage of the order lifecycle — from placing the order until it is delivered to their doorstep.

To do so, you need to select the scenarios where you wish to send a notification by clicking on the checkboxes.

Step 2: Manage customer notifications for returns

You can notify your customers through email, SMS and WhatsApp notifications for their returns. Customers will be notified for each stage of the refund lifecycle — when a customer places the return request to the point when the refund is initiated.

To do so, you need to select the scenarios where you wish to send a notification by clicking on the checkboxes.

Note: By default, customers will be notified about the status of orders, returns, refunds, and exchanges through email and SMS for each scenario.

Step 3: Save the changes

Once you have completed all the above steps, click on Save. All the changes will be reflected on your customer portal immediately.

You can find the email, SMS and WhatsApp preview for each scenario by clicking on the 'eye' icon. Here's an example for your reference:

Email preview

SMS preview

WhatsApp preview

For any questions, please connect with your Customer Success Manager or raise a ticket to Eshopbox using our support panel.

FAQs

How to customize communication channels for notifications regarding orders, returns and refunds?

Eshopbox allows you to set communication channels like email, SMS and WhatsApp through which you wish to notify customers regarding their orders, returns, and refunds. Learn how to customize communication channels for notifications.

I don’t want to send any order notifications from Eshopbox. How can I stop sending the notifications?

By default, notifications for Email and SMS are enabled for your workspace. To disable any order or return notifications from your Eshopbox workspace, you need to follow the below-given steps:

  • Step 1: From the header, click on Customer Portal.

  • Step 2: You will be redirected to your Customer portal. Click on the Manage your customer notifications tab.

  • Step 3: Uncheck the boxes for the notifications that you want to disable for orders and returns.

  • Step 4: Click on Save.

What happens when an exchange is approved?

When an exchange is approved, it is treated as a new order in Eshopbox.