Recharging your Eshopbox wallet

Recharging your Eshopbox wallet

Your Eshopbox Wallet is a digital wallet that lets you pay for services like subscription renewals, fulfilment charges, shipping, and more. You must maintain sufficient credits in your workspace to access Eshopbox services.

What are the benefits of using the Eshopbox Wallet?

The Eshopbox wallet offers these key benefits:
  • Centralized payment management through a single wallet for all Eshopbox services.

  • Real-time updates and tracking of recharges, expenses, and refunds within your workspace.

  • Multiple convenient recharge options, including UPI, cards, bank transfer, and COD balance.

  • Seamless integration with all Eshopbox services for uninterrupted usage.

  • Hassle-free invoice processing with automatic deductions from your wallet.

When should you recharge your Eshopbox Wallet?

  • When your balance runs low
  • Before starting bulk shipments

  • Before seasonal sales peaks, to maintain uninterrupted processing

How can you recharge your Eshopbox wallet?

You can recharge your wallet using any one of the following payment methods:

Online payment

Using online payment, you can add credits to your Eshopbox wallet via credit cards, debit cards, UPI, or net banking. This method enables instant top-ups, ensuring smooth, uninterrupted transactions in your Eshopbox workspace.

To recharge your Eshopbox wallet using this payment method, you need to follow the below given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Add credits.

  • Step 3: A pop-up will appear. Select the payment method as Online payment.

  • Step 4: Enter the recharge amount or select from the predefined values. Click on Proceed to payment.

  • Step 5: You will be redirected to the payment gateway page. Select the preferred payment mode.

  • Step 6: Follow the steps as prompted on the screen based on the selected payment mode.

    Note: We advise keeping your OTP, UPI PIN, and other secret passcodes strictly confidential to protect your account from digital fraud.

  • Step 7: Once the payment is successful, the recharge amount will be added as credits to your Eshopbox wallet.

To view the transaction details, navigate to Passbook > Recharges. Learn here how to track and manage your wallet transactions.

Bank transfer (coming soon)

Bank transfer mode lets you add credits to your Eshopbox Wallet by transferring funds directly from your bank account via IMPS, NEFT, or RTGS. This method is ideal for high-value transfers or when you prefer offline payments. Your recharge request will be processed within two business days.

COD Balance (coming soon)

The COD Balance mode lets you use cash collected from your Cash on Delivery (COD) orders to recharge your Eshopbox Wallet. This is the fastest and most convenient method, as it eliminates the need for online payments or bank transfers by directly using your COD earnings to top up your wallet.

FAQs

Q1. Are there any minimum credits I need to maintain in my workspace?

Yes, it's important to maintain a minimum of 500 credits in your workspace. This amount helps cover charges that are applied at a later time, such as WhatsApp messages, weight discrepancies, and more, ensuring your services continue without any interruptions.

Q2. Is there a limit on how many times I can recharge my account?

No, you can recharge your account as many times as you need without any monthly or weekly limits.

Q3. I am unable to recharge my wallet. What should I do?

If you cannot recharge your wallet, try these troubleshooting steps:
  • Ensure that your wallet recharge amount is at least INR 1000, as Eshopbox does not accept recharges below this minimum limit.

  • Perform a hard refresh, as outdated data might cause issues with the recharge process.

  • Review your payment method to confirm your card, bank, or UPI details are valid and you have sufficient funds.

  • Try an alternative payment method like using another card, net banking, or UPI.

  • If the problem continues, raise a ticket with Eshopbox support for further assistance.

Q4. My transaction was successful, but I haven't received credits in my wallet. What should I do?

If your transaction was successful but the amount hasn't appeared in your Eshopbox Wallet, follow these steps:
  • Wait a few minutes and verify the payment success in your bank or payment app.

  • Check your transaction status in Passbook > Recharges.

  • If the issue persists, describe the issue and attach a screenshot of the payment showing the transaction value and timestamp along with the transaction ID by raising a ticket.


Q5. Can I get a refund or transfer money out of my wallet?

No, wallet recharges cannot be refunded or transferred out once they are processed. If you need help with your wallet balance, please contact Eshopbox support.

Q6. How will I receive an invoice for my wallet recharges?

Invoices are not generated for wallet recharges. Instead, you receive invoices for expenses incurred from your wallet balance. These invoices are generated weekly, combining all expenses from that period. Since payments are already collected through wallet recharges, these invoices are automatically marked as paid.

Q7. I can see Eshopbox credits in my wallet. What are these, and how can I use them?

Eshopbox credits are limited validity credits added to your wallet when you purchase or renew your subscription for the Essential plan. Your Eshopbox credits stay valid throughout your subscription period. With each renewal, your previous credits expire, and new credits are added to your wallet balance, which can be used to pay for all the Eshopbox services. Learn more about Eshopbox credits here.