Introduction to Eshopbox Credits

Introduction to Eshopbox Credits

Eshopbox credits are limited-validity funds in your workspace that you can use to pay for any of the Eshopbox services available in your plan. You receive Eshopbox Credits when you purchase or renew a subscription to the Eshopbox Essential plan. The subscription amount is added to your wallet as Eshopbox credits.

Steps to check your Eshopbox credit balance

To check your Eshopbox credits balance, you need to follow the below given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: On the top right corner, navigate to Billing.

  • Step 3: You will be redirected to the Passbook page. This page will display your Eshopbox credits balance summary, including all the wallet transactions.

Credits expiry

Credits expiry refers to a limited-time validity which remains valid until the end of your subscription plan. Upon subscription renewal, the existing credits expire, and new credits equivalent to the renewal amount are added to your wallet balance once the renewal invoice payment is completed.

Navigate to Billing > Passbook, and view the number of credits expiring and the expiration date.


FAQs

Q1. How do Eshopbox credits impact my invoice?

Invoices are raised for transactions paid using Eshopbox credits as per your billing cycle. The Eshopbox credits amount is automatically applied and reflected in the invoice as a discount.

Q2. Do I get Eshopbox credits when my subscription renews?

Yes, you get Eshopbox credits when your subscription renews. These credits are added to your wallet balance upon every successful payment of the subscription renewal invoice.

Q3. I have used all my credits during the subscription cycle. What should I do?

If you have used all your credits within the subscription cycle, you need to recharge your wallet using one of the available online payment options, such as UPI, card, or net banking. Learn here how to recharge your Eshopbx wallet.
Yes, you can view all your Eshopbox credits-related transactions by navigating to your Eshopbox passbook.