RTV (Return to Vendor) is a process for managing returned inventory due to defects, quality control rejections, or mismatches. There are three types of RTV inventory:
Good Inventory: Items that can be resold and have no defects
QC Rejected Inventory: Items that failed initial quality checks during goods receipt
Bad Inventory: Defective products, including customer returns, that cannot be resold
If there are discrepancies between the inventory sent back to you and what was actually received, you need to raise a claim for the same. This can be for
Missing items in the returned shipment
Quantity mismatches between invoice and actual goods
Damaged items during transit
This claim process applies to all inventory recalled from Eshopbox FCs across all product categories.
In this article, you will learn
To raise an RTV claim, ensure the following conditions are met:
The invoice quantity must match the quantity recorded by Eshopbox.
If there is a discrepancy, a document of inventory movement must be provided by the client.
The pickup of recalled inventory must be completed within 20 days of receiving details from Eshopbox. Any delays beyond this timeframe will release Eshopbox from liability for misplaced items.
Within 15 days of RTV pickup from Eshopbox FC.
To raise an RTV claim, you should first check if the invoice quantity matches the details recorded by Eshopbox. If there is a discrepancy between the invoice quantity and the recorded quantity, submit supporting movement documentation.
You need to raise a ticket along with the below documents:
Box ID associated with the discrepancy.
Video footage of the unpacking process, clearly displaying the Box ID and item details.
List of missing items included in the RTV claim.
Details of items received in the RTV shipment.
Learn here how to raise a ticket.
Eshopbox will verify the documentation, review video footage, and inspect reported discrepancies. The receipt of inventory will be confirmed during this step.
Once the review is completed, Eshopbox will either:
Approve the return of goods to the vendor.
Take additional corrective action based on findings.
Failure to meet deadlines or provide required documentation may result in claim rejection.
Eshopbox is not liable for any discrepancies, shortages, or misplacements if:
The claim is not raised within the timeframe.
The pickup is not scheduled within time.
Note: This SOP is subject to updates based on operational requirements and industry standards.