How does Eshopbox provide support?
At Eshopbox, our primary objective is to deliver a support experience that is not only efficient and reliable but also incredibly user-friendly. Whether you require swift resolutions to your concerns or you prefer to track the progress of your tickets over time, we have you fully covered.
Our goal is to help you:
find quick and satisfactory solutions to your issues
easily track the progress of your queries
receive consistent and reliable support
In this article, you will learn how to get help with Eshopbox via
- Help articles
- Support ticket
- Developer Docs
Help Articles
On your Eshopbox workspace, you can access the help articles in two ways:
Accessing the Help Articles by navigating to the Help Center
The Eshopbox Help Center is your one-stop solution for all Eshopbox-related queries. Whether it's account setup, order management, or troubleshooting, we've got you covered. Our Help Center is constantly updated with the latest information. You can visit the Eshopbox Help Center here.
Support Ticket
You can go ahead and raise your queries via support tickets to the Eshopbox support team on your Eshopbox workspace. To do so, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
- Step 2: From the header, navigate to Help.
- Step 3: You will be redirected to the Tickets page. Click on Ask for Assistance. Select the topic you need help with.For example, if you are facing an issue with shipping, you need to select the topic Shipping and Delivery.
- Step 4: Once you have selected a topic, select the issue you need help with.
- Step 5: You need to enter the relevant details and click on Submit.
To ensure efficient assistance from our support agent, please select the appropriate topic and provide the necessary details. If needed, feel free to attach an Excel file or screenshot.
Once you submit your query, a ticket will be created on your Eshopbox workspace, and a confirmation mail will be sent to your registered email ID for reference.
Developer docs
In the Eshopbox workspace, you can get the APIs for an almost unlimited set of possibilities for interfacing the Eshopbox platform with third-party software.
For example:
Connect your online store to fulfil orders placed on it.
Automate the recording of transactions in your Accounting Software
To access the developer docs, you can visit the Eshopbox developer docs here.
FAQs
How can I search for my tickets on the support panel?
On your Eshopbox support panel, you have the option to search for a ticket using either the Ticket ID or the Created by name.
You can also filter out your tickets using filters like
How can I view or reply to my submitted tickets?
You can view and reply to your submitted tickets from your Eshopbox workspace. To do so, you need to follow the below-given steps.
Step 3: A popup will open. Click on My Tickets.
Step 4: You will be redirected to the Tickets page, where you can view all your queries raised to the Eshopbox support team.
Step 5: Click on View Ticket against the created ticket that you want to view.
Step 6: You will be redirected to the ticket details page. To send a reply or reopen a ticket, click on Reply/ Reopen.
Note: You cannot reopen a ticket marked as resolved after 72 hours.
How can I report a bug from my Eshopbox workspace?
To report a bug, you can raise a ticket using your Eshopbox support panel. To do so, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Help.
Step 3: A popup will open. Click on My Tickets.
Step 3: You will be redirected to the Tickets page. Click on Ask for Assistance. Select the topic Report a bug.
Step 4: Enter the details and click on Submit.
A ticket will be created on your Eshopbox workspace, and a confirmation mail will be sent to your registered email ID for reference.