How does Eshopbox provide support?

How does Eshopbox provide support?

At Eshopbox, our primary objective is to deliver a support experience that is not only efficient and reliable but also incredibly user-friendly. Whether you require swift resolutions to your concerns or you prefer to track the progress of your tickets over time, we have you fully covered.

Our goal is to help you:

  • find quick and satisfactory solutions to your issues

  • easily track the progress of your queries

  • receive consistent and reliable support

In this article, you will learn how to get help with Eshopbox via

  1. Help articles
  2. Support ticket
  3. Developer Docs

Help Articles

On your Eshopbox workspace, you can access the help articles in two ways:

  • Accessing the Help Articles by navigating to the Help Center

    The Eshopbox Help Center is your one-stop solution for all Eshopbox-related queries. Whether it's account setup, order management, or troubleshooting, we've got you covered. Our Help Center is constantly updated with the latest information. You can visit the Eshopbox Help Center here.

  • Accessing the help articles in your Eshopbox workspace

    You can access the help articles within your Eshopbox workspace as well. To do so, you need to follow the below-given steps:

    • Step 1: From the header, navigate to Help.

    • Step 2: A popup will appear. Click on Search for help.

    • Step 3: You can search the article you need to view depending on your issue. For example, How to configure Shopify with Eshopbox.

    • Step 4: You can view and browse through all the related help articles. Click on the help article you want to read.

      You can also adjust the size of the popup by clicking on the expand icon.

Support Ticket

You can go ahead and raise your queries via support tickets to the Eshopbox support team on your Eshopbox workspace. To do so, you need to follow the below-given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Help.

  • Step 3: A popup will open. Click on My Tickets.

  • Step 3: You will be redirected to the Tickets page. Click on Ask for Assistance. Select the topic you need help with.

    For example, if you are facing an issue with shipping, you need to select the topic Shipping and Delivery.

  • Step 4: Once you have selected a topic, you will be redirected to the Create Tickets page.

  • Step 5: Select the issue you need help with. You need to enter the relevant details and click on Submit.

    To ensure efficient assistance from our support agent, please select the appropriate topic and provide the necessary details. If needed, feel free to attach an Excel file or screenshot.

    Once you submit your query, a ticket will be created on your Eshopbox workspace, and a confirmation mail will be sent to your registered email ID for reference.

Developer docs

In the Eshopbox workspace, you can get the APIs for an almost unlimited set of possibilities for interfacing the Eshopbox platform with third-party software.

For example:

  • Connect your online store to fulfil orders placed on it.

  • Automate the recording of transactions in your Accounting Software

To access the developer docs, you need to follow the below-given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Help.

  • Step 3: A popup will open. Scroll down and click on Developer docs.

    You will be redirected to the Eshopbox Developers page, where you can view and access all the APIs.


FAQs

  1. How can I search for my tickets on the support panel?

    On your Eshopbox support panel, you have the option to search for a ticket using either the Ticket ID or the Created by name.

    You can also filter out your tickets using filters like

    • Created at date range

    • Topic

    • Issue

    • Status

    • Location

  2. How can I view or reply to my submitted tickets?

    You can view and reply to your submitted tickets from your Eshopbox workspace. To do so, you need to follow the below-given steps.

    • Step 1: Log in to your Eshopbox workspace.

    • Step 2: From the header, navigate to Help.

    • Step 3: A popup will open. Click on My Tickets.

    • Step 4: You will be redirected to the Tickets page, where you can view all your queries raised to the Eshopbox support team.

    • Step 5: Click on View Ticket against the created ticket that you want to view.

    • Step 6: You will be redirected to the ticket details page. To send a reply or reopen a ticket, click on Reply/ Reopen.

      Note: You cannot reopen a ticket marked as resolved after 72 hours.

  3. How can I report a bug from my Eshopbox workspace?

    To report a bug, you can raise a ticket using your Eshopbox support panel. To do so, you need to follow the below-given steps:

    • Step 1: Log in to your Eshopbox workspace.

    • Step 2: From the header, navigate to Help.

    • Step 3: A popup will open. Click on My Tickets.

    • Step 3: You will be redirected to the Tickets page. Click on Ask for Assistance. Select the topic Report a bug.

    • Step 4: Enter the details and click on Submit.

      A ticket will be created on your Eshopbox workspace, and a confirmation mail will be sent to your registered email ID for reference.