Order management and label generation

Order management and label generation

Efficient order management and shipping label generation are crucial to streamlining your fulfilment process.

Eshopbox provides two approaches to help you manage orders and generate labels based on your business requirements:

Create an order in Eshopbox and request a label later

In this approach, orders are created in Eshopbox as soon as they are created on your website. The shipping label is requested only when you mark the order as ready to ship.

Process

  1. You create the order in Eshopbox as soon as the order is created in your system. You can create order in your Eshopbox workspace via create order API.

  2. You can also import the orders in your Eshopbox workspace using the Import order API.

  3. The order will appear in your Eshopbox workspace, allowing you to monitor or manage it.

  4. When the order is packed, you can request the shipping label using the generate label API.
    ​Note: This is available only for do not manage or SKU-level traceability locations. For unit-level traceability, you need to generate a shipping label using Eshopbox WMS only.

Skip order creation and request labels directly

With this approach, you bypass the order creation step in Eshopbox and directly request the shipping label.

Process

  1. When the order is packed, you can directly request the shipping label using the Eshopbox wrapper API.

  2. Eshopbox will create the order directly in ready-to-ship status, and you can proceed with shipping the order.

Note: This is available only for do not manage inventory location.

Difference between both approaches

  1. Risk Score Feature:

    • Available only in Approach 1, enabling proactive identification of potential delivery issues (e.g., incorrect addresses, high return probability). Learn more about Risk Score.

  2. Order Visibility and Control:

    • Approach 1 allows you to track and manage orders in the Eshopbox workspace before tracking is assigned.

    • Approach 2 skips this step, focusing on simplicity and speed for straightforward workflows.