There are occasions when an order cannot be delivered to the customer for various reasons, resulting in a failed delivery. To minimise this, Eshopbox has devised a feature of assigning a risk score to the orders to predict the chances of a failed delivery.

This feature can help you to identify the orders which have a high chance of delivery failure and rectify them before shipping. Taking action on such orders on time can reduce the costs involved in shipping the order and prevent business losses.

The risk score feature can help to:

• reduce the chances of failed delivery attempts

• reduce the courier-initiated returns due to failed delivery attempts

• maintain customer satisfaction

• protect against any losses due to fraud or malicious activity

• prioritize orders that require attention

• provide valuable insight into customer behaviour

Note: Risk score will be calculated only for those orders where Eshopbox shipping is applicable.

How does risk score work?

Based on multiple data points, Eshopbox calculates and assigns a risk score to orders as high, medium or low.

• High-risk: Orders with significantly high chances of a failed delivery are labelled as high-risk.

  Note: Orders with a high risk of failed delivery are put on hold. It is crucial to take preventive measures in response to such orders. Learn here how to manage orders with a high-risk score.

• Medium risk: Orders with moderate chances of a failed delivery are labelled as medium-risk.

• Low risk: Orders with low chances of a failed delivery are labelled as low-risk. This means the order is expected to get delivered successfully to the customer.

Once you enable the risk score feature for your workspace, a risk score is assigned to every order based on the chances of delivery failure. An order with a high-risk score is put on hold. You will receive email notifications for such orders. You can also notify your customers about orders on hold due to high risk.

Depending on the reason for a high-risk score, Eshopbox suggests the following action steps:

• Update the delivery details. The order will be released from hold and processed as soon as the delivery details are updated. Learn here how to update the delivery details.

• Confirm the order details with the customer and release the order for processing. Learn here how to release an order.

• Cancel the order in case you do not receive any information from the customer. Learn here how to cancel an order.