The Risk Score feature enables you to track and troubleshoot orders that are placed on hold due to high-risk indicators, helping reduce failed deliveries. By identifying potentially risky orders early in the fulfillment process, the feature supports better decision-making and improves overall delivery success rates.

In this article, you will learn how to manage and configure risk score on your workspace.

Manage and configure risk score on your workspace

To manage and configure risk score on your workspace, follow the below-given steps:

Step 1: From the header, navigate to Settings.

Step 2: You will be redirected to the Settings page. Select Risk score.

Step 3: You will be redirected to the Risk score page. On the Risk score page, the Risk score toggle is turned ON by default.

Note: Eshopbox calculates the risk score for all orders where Eshopbox shipping is applicable.

Step 4: High-risk orders are placed on hold by default and are not released automatically unless auto-release is enabled. To enable it, turn on Automatically release high-risk orders, set the time period (in hours), and click Save.

Note: You can track high-risk orders in the following ways:

Eshopbox shares real-time SMS, Whatsapp, and email notifications to the customers for the orders on hold due to high risk. You can enable this from your customer portal. Learn here how to manage customer notifications.

Also, you can enable daily and real-time notifications to be shared with you via email for the orders on hold due to high risk. Learn here how to manage seller notifications.

It is important to keep track of the orders associated with a risk of failed delivery to troubleshoot them. You can track this in various ways on your workspace.

• Navigate to the Orders page to check the orders flagged as high-risk along with the reason.

• Using the On Hold segment on the Orders page to filter out orders on hold due to high-risk score.
  

• Exporting the Sales report for orders with a risk score along with the risk score reason and the action taken by.

  
  

Once an order is identified as high-risk, you need to take appropriate action to troubleshoot it. Learn here how to troubleshoot orders on hold due to high risk.

You can also track who has taken action on the high-risk score orders by exporting the Sales report.