Your Myntra account will be seamlessly connected to your Eshopbox workspace so that you don't have to log in to the Myntra seller panel for day-to-day operations. But there can be certain instances when there is a mismatch.
An order fetched from Myntra can be marked as Unfulfillable due to any of the following reasons:
In this article, you will learn how to troubleshoot unfulfillable Myntra orders.
Case I: Inventory update failure
To troubleshoot this error, you need to follow the below-given steps:
Step 1: Check Eshopbox logs for failed SKUs and errors like
ClassCastException.Step 2: Retry inventory sync from Eshopbox and monitor response logs.
Step 3: Ensure inventory values (e.g., stock levels) are in the correct format.
Step 4: Verify SKU identifiers and quantities match Myntra’s API requirements.
Case II: Inventory sync delays
To troubleshoot this error, you need to follow the below-given steps:
Step 1: Check if the inventory update request was sent to Myntra.
Step 2: Wait and retry the inventory sync.
Step 3: Log in to the Myntra Seller Panel and verify if the stock is updated.
Step 4: If not, update the stock manually in the Myntra seller panel and monitor changes.
Case III: Partial SKU update
To troubleshoot this error, you need to follow the below-given steps:
Step 1: Check Eshopbox API response logs to identify SKUs that failed to update.
Step 2: Manually update stock levels for the failed SKUs in the Myntra seller panel.
Step 3: Compare successful and failed SKUs for issues like inactive listings or mapping errors.
Step 4: Retry the inventory sync only for the SKUs that failed.
Case IV: Size mismatch issue
To troubleshoot this error, you need to follow the below-given steps:
Step 1: Log in to the Myntra Seller Panel and verify stock levels for the affected SKU.
Step 2: Ensure stock updates for all sizes match between Eshopbox and Myntra.
Step 3: Confirm that size-level stock is mapped correctly to Myntra’s size codes.
Step 4: Manually update stock for affected sizes in the Myntra seller panel.
Case V: Incorrect SKU mapping
To troubleshoot this error, you need to follow the below-given steps:
Step 1: Compare SKU details between Eshopbox and Myntra to ensure correct mapping.
Step 2: Check if the affected SKU exists in the Myntra catalog under the correct ESIN.
Step 3: If incorrect mappings are found, update them in Eshopbox settings and retry the sync.
Step 4: If there is still a mismatch, manually correct the SKU mapping in the Myntra seller panel.
If the issue persists, raise a ticket to Eshopbox Support, sharing the below details:
ESIN/ SKU/ Brand
Error logs from Eshopbox
API response logs from Myntra
Screenshots from the Myntra Seller Panel showing mismatches
Learn here how to raise a ticket to Eshopbox Support.