Inventory updates need to be pushed successfully from Eshopbox to make products available to Amazon. A failed inventory issue might arise due to:
The primary user account is not used during the setup of the Amazon connection.
Location ID or other credentials are invalid.
Amazon has configured the integrator incorrectly.
The product is not listed with the same SKU on Amazon Seller Central as fulfilled by Amazon.
In this article, you will learn how to troubleshoot failed inventory update errors.
Case 1:
Error message: Invalid input '<SKU>' for parameter 'SkuId'
Resolution:
Verify that the SKU in Eshopbox matches the seller SKU of your Amazon product listing. Additionally, ensure the fulfilment model is consistent between Amazon and Eshopbox. Learn here more about the various Amazon fulfilment models.
If you encounter this error message, it's because the system doesn't recognize the SKU, even though it's correct. To resolve this:
Delete the product listing from Amazon Seller Central.
Recreate the product listing on Amazon Seller Central using the same SKU, ensuring all details are accurate.
Once the listing is added back, try syncing the inventory from Eshopbox to Amazon again.
If the issue persists, raise a ticket with Eshopbox support. Include the ESIN, SKU, Location ID, and a screenshot of the error message.
Note: CSMs should inform the Amazon team before deleting any product listings.
Case 2:
Error message:
Duplicate request found for '202109222111166084' 'ClientSequenceNumber'
Requested operation is already in progress for 'SkuId' 'XL10D3GQSXK
Resolution: In case of any of these error messages, you need to escalate this to the Eshopbox support team along with the ESIN of your product listing and a screenshot of the error received.
Case 3:
Error message:
Internal failure occurred, contact Amazon support","errorCode":"SC_00000"
AmazonYojakaException: Network error communicating with endpoint
Temporary failure occurred, retry operation
Unable to execute HTTP request: Connection reset
Unable to execute HTTP request: Read timed out
Resolution: In case of any of these error messages, you need to escalate this to the Amazon support team at smartconnect-support@amazon.com along with the Location ID, Merchant ID, Amazon SKU and a screenshot of the error received.