Eshopbox enables real-time shipment tracking and status updates, ensuring that you and your customers are informed throughout the delivery process.
With seamless integration into your website, this feature enhances operational efficiency and improves customer satisfaction by reducing support queries and providing complete transparency.
Benefits
1. Real-Time Shipment Updates
Eshopbox automatically updates the shipment tracking status on your website.
If your website is not pre-integrated with Eshopbox, you can still receive automatic shipment event updates (e.g., pickup, in-transit, out for delivery, delivered, etc.) using webhooks. Learn how to set up webhooks for real-time updates
You can also integrate the Eshopbox Tracking API to retrieve real-time statuses for shipments. Eshopbox highly recommends integrating this API to ensure reconciliation if required.
2. Improved Customer Communication
Send automatic tracking notifications to customers via email, SMS, or WhatsApp. Learn how to enable customer notifications.
If you prefer to send notifications independently, you can enable webhook-based status updates and trigger notifications from your system. Learn how to set up webhooks for real-time updates
Note: The status update webhooks for real-time shipment tracking and customer notifications are the same.
3. Integrated Order Tracking on Website
Provide customers with a dedicated order tracking section by embedding the Eshopbox customer portal on your website.
Enhances user experience by enabling self-service tracking and additional actions, such as:
Creating returns.
Cancelling orders.
Taking action on failed deliveries.
Updating delivery addresses or contact details.
Eshopbox Recommends
Enable Seamless Order Tracking
Integrate the Eshopbox Customer Portal into your website’s "Track My Order" page.
Allow customers to retrieve real-time shipment status by entering their order or tracking details.
Automate Customer Notifications
Configure notifications in the Eshopbox workspace to proactively update customers about shipment progress, reducing support queries.