Performing quality check (QC) using Scan-based method

Performing quality check (QC) using Scan-based method

Once you have received the return shipments, you need to perform the quality check (QC) for the returned items. This will help you to verify the physical condition of the items received in the return shipments.

Before you start, you need to receive the returns at your fulfilment location.

In this article, you will learn

Steps to perform quality check (QC)

You need to follow the below-given steps to perform a quality check for the return shipment.

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: From the header, navigate to Orders > Process returns.

  • Step 3: You will be redirected to the Return manifests page. From the top pane, click on Perform QC.

  • Step 4: You will be redirected to the Return shipments page. Navigate to the QC pending view and you will get the list of return shipments pending for quality check.

    To perform the quality check for a specific shipment, scan its Reverse tracking ID in the search bar and press enter.

  • Step 5: Click on Perform QC against the particular return shipment.

  • Step 6: You will be redirected to the Conduct QC page. Take the shipment package close to the CCTV camera and make sure that the label details are clearly visible in the camera footage.

    Once you have shown the shipment package, select Captured and click on OK.

    Note: This step is applicable only if you have a CCTV camera installed on the return QC desk. This is required when you need to extract the video footage for investigating any reported cases of mis-shipments or to raise a claim for damaged/incorrect return items received.

  • Step 7: Now you need to add the items received in the return shipment. To search for the item in the expected returns, click on Add.

    Note: If the return is not created in Eshopbox for the particular return tracking ID, you will not get the option to ‘search for the item in expected returns’. In this case, you need to directly move to step 11 and ‘search for the item in all products’. These returns will be added as draft returns in your workspace. Learn here about draft returns.

  • Step 8: You will be redirected to Add items page. Search the returned item using the SKU, EAN, or any of the scannable identifiers from the product tag. In this case, there can be two scenarios:

    • Scenario A: The item is available in expected returns.

      In this case, select the matching item and click on OK to proceed and do the quality check (QC) of the item.

    • Scenario B: The item is not available in expected returns.

      In this case, click on Cancel from the top right corner and then click on Complete to proceed to step 9 below.

  • Step 9: If the item is not available in the expected returns, you need to Search it in the other items of the order. To do so, click on Add.

    Here you will be able to find any such item that was not a part of the return request but was a part of the items dispatched in the order.

  • Step 10: You will be redirected to Add items page. Search for the returned item using the SKU, EAN, or any of the scannable identifiers from the product tag. In this case, there can be two scenarios:

    • Scenario A: The item is available in order items.

      In this case, select the matching item and click on OK to proceed and do the quality check (QC) of the item.

    • Scenario B: The item is not available in order items.

      In this case, click on Cancel from the top right corner and then click on Complete to proceed to step 11.

  • Step 11: If the received item is not available in the order items as well, you need to Search it in all products. To do so, click on Add.

    Here you can add items that belong to your brand but not to the specific order.

  • Step 12: You will be redirected to Add items page. Search for the matching item using the SKU, EAN, or any of the scannable identifiers from the product tag. In this case, there can be two scenarios:

    • Scenario A: The item is available in all products.

      In this case, select the matching item and click on OK to proceed and do the quality check (QC) of the item.

    • Scenario B: The item is not available in all products.

      In this case, click on Cancel from the top right corner and then click on Complete to proceed to step 13.

  • Step 13: If the item is not available in any of the above sections, you need to add it to the unknown items. To do so, click on Add in the Add unknown items.

    Here you can add any such returned items that don’t belong to your brand.

  • Step 14: Confirm if the product tag is available for the unknown item.

  • Step 15: Provide the product SKU and click on OK to proceed.

    Note: This step is applicable if the tag is available.

  • Step 16: Click on the Print barcode and click on Submit.

    Note: To print the barcode you need to install the JSP print utility in your system. Also, you must have a barcode printer to print the item barcode. Learn here about setting up a barcode printer.

    To add the remaining items of the return shipment follow steps 7 to 16.

  • Step 17: Once you have added all the items received in the return shipment, select Mark complete and click on submit.

    Note: In case there are items missing in the received return, you need to confirm the same.

    The missing item details will be displayed on the screen, and once confirmed, the item will be marked as Lost.

Once the quality check is completed for the return shipment, you need to perform putaway to store the items in the storage location Learn more about how to complete putaway.

Quality Check (QC) Parameters

Once you have scanned and found the returned item in any of the categories mentioned above, you need to verify its quality on certain parameters. These quality check parameters may differ based on the product vertical.

Below are the standard quality check parameters for each vertical:

Product vertical

Quality check parameters

Apparels

Product tag, MRP, Size, SKU, Image, Product condition

Jewellery

MRP, SKU, Image, Product condition, Box Information

Footwear

MRP, Size, SKU, Image, Product condition, Box condition

Accessories

MRP, SKU, Image, Product condition, Box Information

Home Furnishing

MRP, Size, SKU, Image, Product condition, Box Information

Home Improvement

MRP, SKU, Image, Product condition, Box condition

Books

MRP, SKU, Image, Product condition, Box condition

Electronics

Polybag condition, MRP, SKU, Image, Product condition

Oral Care

Polybag condition, MRP, SKU, Image, Product condition, Box Information

Beauty Care

Polybag condition, MRP, SKU, Image, Product condition, Box Information

Nutrition

MRP, SKU, Image, Product condition, Box Information

Petcare

MRP, SKU, Image, Product condition, Box Information

Health and Personal Care

MRP, SKU, Image, Product condition, Box Information

Below are the additional QC parameters for the products:

  • Batch tracking enabled:

    • Batch details: Manufacturing date, expiry date, or batch code as per the applicable batch attribute for the product)

    • Stop ship date: Products that have already crossed their stop ship date while receiving a return will be marked as non-sellable)

  • Serial number enabled:

    • Serial number: The serial number of the returned item matches the serial number of the item that was dispatched in the order.

You can also opt-in for custom QC parameters for your products. Contact Eshopbox to configure such custom quality check parameters.

There will be an added cost for such customization. Additional fees will depend on the quantity and type of criteria.

Follow the below steps to do the quality check (QC):

  • Step 1: Check the polybag condition and select the relevant option.

  • Step 2: Check if the tag is available on the product and select the relevant option.

  • Step 3: Match the product image on the screen with the physical product in the shipment and select the relevant option.

  • Step 4: Match the information available on the product tag with the information shown on the screen and select the relevant option.

  • Step 5: Check the product condition and select the relevant option.

  • Step 6: Select any other reason for QC rejection. If you do not have any other reason for QC rejection, then select Not applicable and Submit.

    If you have products with batch tracking enabled, then you will get these additional steps to verify batch details:

  • Step 7: Match the batch details on the product and select the relevant option.

    Note: Items with incorrect or missing batch details will be marked as Non-sellable.

  • Step 8: Click on Print barcode and paste the item barcode on the product and click on OK to complete the quality check.

    Note: To print the barcode you need to install the JSP print utility in your system. Also, you must have a barcode printer to print the item barcode.