Processing returns using Scan-based method
If you have opted for the Advanced plan, you can process returns received at your location using either the single-step return method or the scan-based method.
You can customize this preference in your Self-fulfilment settings. Learn here how to manage return processing settings.
The single-step method is ideal if you do not want to manage inventory at your location or manage it at the SKU level. Using this method, you can simultaneously receive and conduct QC on the received returns. Learn here how to process returns using the single-step method.
You can select the scan-based method if you need to manage inventory at the item level. This method includes three steps:
In this article, you will learn
Creating a return manifest
A return manifest is a document or record that provides detailed information on the return shipments received from the courier partner.
Before you start,
You need to segregate the shipments as per their physical condition into
Good shipments: The shipments with intact packaging need to be marked as good shipments.
Bad shipments: The shipments with torn, damaged, or tampered packaging need to be marked as bad shipments.
To create a return manifest, you need to follow the below-given steps:
Step 1: Log in to your Eshopbox workspace.
Step 2: From the header, navigate to Orders > Process Return.
Step 3: You will be redirected to the Return manifests page. Click on Receive Returns.
Step 4: You will be redirected to the Receive Returns page. Select the Courier company for which you want to receive the returns and click OK.
Step 5: Select the Portal for which you want to receive the returns and click OK.
Step 6: Add the Good shipments by scanning the Tracking ID from the shipping label. Once added, click on Complete.
Step 7: Add the bad shipments by scanning the Tracking ID from the shipping label. Once added, click Complete.
Note: If there are no bad shipments, you can skip this step by clicking on Complete.
Step 8: Once you click on Complete, a return manifest will be created, and you will be redirected to the Return Manifest page.
After the return manifest is created, you need to Provide acknowledgement for the same.
Providing acknowledgement
To confirm receipt of return shipments, you, as well as the courier partner, need to sign it. One copy of the signed manifest is provided to the courier partner, while the second copy is uploaded on the Eshopbox workspace as proof of handover.
Before you start,
Keep the Manifest ID handy. You can also search a particular manifest using any of the tracking IDs added to the manifest.
To provide acknowledgement, you need to follow the below-given steps:
Step 1: From the Return Manifest page, navigate to the Pending to acknowledge tab.
Step 2: Click on Provide acknowledgement against the desired Manifest ID. You can search the manifest using the manifest ID or any return tracking ID added to the manifest.
Step 3: You will be redirected to the Provide acknowledgement page. Click on Print to print the manifest.
Step 4: You need to get the printed manifest signed by the courier partner.
Step 5: Upload the Signed Manifest and click Submit.
Once done, you will be redirected to the Return Manifest page.
After the return is received and the acknowledgement for the same is provided, you need to perform a quality check (QC) on the received returns. Learn here how to perform quality checks (QC) on a return shipment.