How to identify shortages in a consignment?

How to identify shortages in a consignment?

Accurate inventory management requires ensuring that stock received at the fulfilment centre matches what was dispatched. Sometimes, consignments may show shortages, where the received quantity is less than the recorded amount. It's crucial to identify these shortages as soon as a consignment is marked complete to enable timely corrective action and prevent inventory discrepancies.

Shortages can occur due to several reasons:

  • Items missed during dispatch from the vendor's or seller's warehouse

  • Damaged units during transit are not added to the inventory

  • Miscounts or packing errors during shipment

  • Items lost or misplaced in transit

In this article, you will learn how to identify shortages in a consignment.

To identify shortages on the Eshopbox workspace, you need to follow the below given steps:

  • Step 1: Log in to your Eshopbox workspace.

  • Step 2: Navigate to Inventory > Consignments > All Consignments.

  • Step 3: You will be redirected to the All consignments page. Search the consignment you want to check for the shortage.

  • Step 4: Click on Export in the top right corner.

  • Step 5: You will be redirected to the Export consignments page. Select Consignment matching your filters.

  • Step 6: Select the fields you want to include in the export. By default, all the fields will be auto-selected.

  • Step 7: Click on Export CSV.

  • Step 8: Open the CSV file and filter for shortage quantities greater than 0.

  • Step 9: Review the SKUs and their corresponding Box IDs where shortages were reported.

    Note: To identify shortages at the box level, it is mandatory for the consignment to include a packing slip with the Box ID.

  • Step 10: Raise a ticket to Eshopbox Support for shortage verification with the following details:

    • Consignment number

    • SKUs with shortages

    • Box IDs with reported shortages